If your question is addressed to me about why I would need their cell phone, Frankie offered to me in case I couldn't reach them on their toll free # on the weekend I was installing my kit. Everyone who has a ghetto kit always states that Dennis is always able to be reached on his cell phone for customer service, and I was just pointing out that Velocity offers the same customer service, at least to me. I too, have spoken to Barry many times, and he is super nice and helpful. He sold me the kit personally and answered many questions before I purchased. However, I bought my kit right before the beginning of their racing season, so every time I called with any questions, it was Frankie who answered the phone, not Barry, as he was busy getting ready for the first race of the season. Bottom line with Velocity is it doesn't matter who answeres the phone, Barry or Frankie were both helpful everytime I spoke to them, and the fact they gave me a cell # speaks volumes about their willingness to go the extra mile for guys who purchase from them.