(Cadillac94Pimpin @ Jun. 20 2007,12:13)
(VaBusa @ Jun. 20 2007,11:53) My point was that according to that site and those stats, there are ONLY 17 complaints listed with the BBB...if the "F" rating is based on that alone, it's hardly an indication of how the entire company is handling issues...
Right, But its how they hadled there small 17 issues. They obviously didnt handle them correctly or else they would have had a better rating.
The handling of the complaint is speculative in relation to the person executing the complaints.
I know of people who have fricken abused bikes, broke stuff then wanted the stuff they broke fixed under warranty.
Sorry, I call BS on those type of situations and people.
with that said,
for one, how does the BBB validate that if the company refused to make adjustments that they should have been made under some kind of warranty? they dont say WHY the compnay refused.
Second, how do they determine the company has not responded? do they take the complainers word for it? or do they contact the company and the company says "uhh yeah, we ignored that person and we are not going to answer them"
And, that site isnt a hayabusa complaint site, it is a site for Suzuki motors, ALL their motorcycles.
the only people that are going to contact BBB are the ones that have problems, people that are happy are not going to contact them and say 'Hey!! give them an A!!"
So I think only 17 complaints for the entire Suzuki motors (M/C ATV) is not bad in my opinion.
You are allways going to have someone that is going to get a lemon and they will just get screwed, shouldnt happen, but Karma is a beyotch and sometimes you just get handed the raw end of things in life.
And some people will never be happy and allways complain no matter how good you take care of them..