SSGT_B
Registered
From a customer standpoint, IE me
Have a good product, that way people will want to buy it. Be a problem solver and attentive to your customers needs. But mostly, have open communication between your customer and yourself. Be polite, ( to a point I understand). Sometimes a customer is a bobo and can not be reasonable. My recent experience with a overseas vendor is beginning to leave a bad taste in my mouth. For weeks I email to get responses days later. I say hello, give my name and order number and ask how things are going. For three weeks I have got the same response. Ships early next week. For those who don’t know I places my order on the 23rd of December. I know the holidays slows down production and my parts are made to order. When I emailed this morning I asked where we are at? How long it’s been, the answer I continue to receive. I got the response of I make good poop you know this ( um no I don’t ). My shipping is slow because if it was fast the product would be poop. It boxed up and in the mail. Honestly that answer is not professional and shows no lack of concern for a customers needs. I won’t name the vendor but I am doubtful anything has been sent. Off rant
Have a good product, that way people will want to buy it. Be a problem solver and attentive to your customers needs. But mostly, have open communication between your customer and yourself. Be polite, ( to a point I understand). Sometimes a customer is a bobo and can not be reasonable. My recent experience with a overseas vendor is beginning to leave a bad taste in my mouth. For weeks I email to get responses days later. I say hello, give my name and order number and ask how things are going. For three weeks I have got the same response. Ships early next week. For those who don’t know I places my order on the 23rd of December. I know the holidays slows down production and my parts are made to order. When I emailed this morning I asked where we are at? How long it’s been, the answer I continue to receive. I got the response of I make good poop you know this ( um no I don’t ). My shipping is slow because if it was fast the product would be poop. It boxed up and in the mail. Honestly that answer is not professional and shows no lack of concern for a customers needs. I won’t name the vendor but I am doubtful anything has been sent. Off rant