jfksmith
Registered
I read the post on the dealer whose mech did burnouts on his bike and thought what an ass for a dealer. I got one better although wouldnt keep my bike there for a second. Iwill make a long story short. I made an appt. to get my first service at the local Suzuki dealer,Honda/Suzuki world... ( not the one I bought my bike from) but the closest one to my house. Anyhow I show up for my appt at 9am and when i go to the service desk , they ask for my info, I am very polite , as I try to be on every occasion. The service kid, pretty nice guy, asks for my keys and as I get them out , a little bald guy comes from out in the back and looks at me and asks the service writer where my bike came from. I said it was mine , he says I didnt look familiar, and I stated that i had bought some parts a week earlier with a friend who brought me up there. He asked where i bought my bike and I told him MTR Racing , He literally sighed and gave me the dirtiest look. I asked if there was a problem and he says "yeah you didnt buy your bike from us, why are we fixing it" I told him that when i was looking for my bike they didnt have the one I wanted in stock so I bought it elsewhere. But I planned on using him for all my parts and service needs. Listen to this. THis is a quote, no bullshit... "you bought your bike from those idiots, take it back from those idiots". Now trying to keep a cool head I went to tell him that I would like to use his shop cuz its closer and reitterate the fact that the sales guy told me to try MTR when they didnt have the one I wanted to in stock. Next thing I know the keys come flying across the counter and the service manager says they arent going to service my bike there. Now I am spitting nails at this point. We go back and forth about how I have never been treated so poorly in my entire life and had someone not want my business, I get a " we got enough customers, we dont need mtr customers, so get your bike and take it to them" This is all happening in front of my kids and wife who followed me up there to pick me up while the bike was getting serviced. So now I hit the roof , and grab my registration out of the kids hands ( he was really innocent but had my paperwork) The service manager , who is not a little guy decides to flick the rest of my stuff including my owners manual at me. All the while the owner is standing there blabbering about not needing my money or any business from MTR. ( I dont know what the beef is but i guess I got in the middle) well my wife and daughter had gone to the bathroom and I started walking my way to the door but there was what looked like a hallway, (one door and you could see out the next) so I tell them you will never get a penny from me or anyone else I can talk to ever. Well this hallway turns out to be the owners office with an in an out door. the service mgr. tells the guy to escort me out of the building and the little bald bastard goes to grab my arm, First I say I still cant believe that you treat people this badly and then Tell him that if he touches me , he will be waking up on the floor. I walk thru the 2nd door and literally slam it behind me and I hear keys and other stuff falling off the back of the door. My wife is just coming out of the bathroom and asks what all the screaming is about, I told her what happened and she says your kidding, to which the service prick says get you and your f ing kids out of the store before we call someone to get you out... after a few more expletives, this time on my part, I go out side and start my bike and after spitting the rest of my tongue that i had to bite so hard in trying not to kill someone in there I drive home... I know alot of youguys arent from rhode island and wont be going to that dealership, but If your ever in the area, please dont go there and tell everyone you know not to go either.. there is more back and forth bantering but it doesnt change the story and would take forever to tell you verbatim everything that was said... Most of you have written me and told me how polite I am, and believe me , I really try not to ruffle any feathers. this was literally the worst experience of my life as far as retail goes.. someone who doesnt want your money and will literally kick you out of their store cuz of where you bought your bike... unfrickenbelievable...
