crusty369
Registered
Great helmet: TERRIBLE company. Purchased a New ROOF Desmo 6 weeks ago, and the visor broke after 2 weeks. Contacted the German Gear seller, (BikeLand), giving them them the opportunity to make it right by sending me the parts to fix the lid....they grew so fed up trying to deal with ROOF, they refunded my purchase price, (- shipping and VAT), and told me to keep the helmet. I informed them that I bought the helmet because I WANTED the helmet. I gave them the option to ship me a new one in lieu of the refund. "Sir, we are sorry, but we no longer carry ROOF". Tried to contact ROOF through their website: no response....Found their FB page, no response. Found another ROOF FB page , sponsored by BurnOutItaly.....tried to charge me over a hundred bucks to ship me 2 little plastic pieces, lol. Gave me the email address to Germany's ROOF distributor...Contacted them, informed them of the issue with the helmet, (including the dealers disgust with ROOF): their response: contact your dealer, "We don't deal with America".
Same response eventually came from ROOF..
I don't understand how this company stays in business. Absolutely no warranty support, customer support, or common sense.
Helmet is one of the coolest looking lids on the market , but if you break it, good luck....
This company flat sucks.....
Same response eventually came from ROOF..
I don't understand how this company stays in business. Absolutely no warranty support, customer support, or common sense.
Helmet is one of the coolest looking lids on the market , but if you break it, good luck....
This company flat sucks.....