werdkat
Registered
Okay yeah so I must rant and rave a bit about insurance companies and their policies regarding bike thefts. I hope no one has to go through with this. However if you do have to, at least you will have an idea of what you have to jump through in order for things to get going. Also, remember your the criminal. Not the victim. I am also with State Farm. They have never been as bad as they were with this incident. Wow, it is definately a learning experience. Day 45.
My rachael was taken from me back on June 26th. I made the police call as soon as I saw her missing picked up the report and turned it into my insurance company within 3 days. The insurance company sent me a theft afivdavid form, which I filled out and promptly returned to help in this. At this point the Auto Claims Adjuster told me that it would be 30 days before I heard from him again. That of course was fine with me and I was totally understanding cause I wanted her back.
33 days later still nothing from him. I called and left a msg with claim number this was 10 am. By 5 I still haven't heard anything. I call my agent since he wasn't answering 2 phone calls. She gets on the bat phone and gets him. He calls me back and says he will be expecting insurance payoff monday. He would call me the next week.
Tuesday still no call. I call him and ask whats going on once again in a voice mail. He returns my call friday and says, I am faxing over the figures to the credit union. Now they will send me something back monday and you can go on down and start on the gap paperwork. You will recieve a power of attorney letter in the mail tues-weds time frame which you will need to have notorized and keys put in the envelope.
So I decided to not go into the credit union monday and waited until tuesday. I get the paper work started, I am totally prepared. Have orig bill of sale, orig check stub, orig documents saying what I have coverage wise. Then she goes up to check on the info from the load dept. He hasn't faxed anything over. I told her that he said he had. Of course now I look like an idiot. She calls the adjuster and he doesn't answer the phone. She then calls my agent.
BTW I have a great agent. She calls the guy on the other line, no answer, so she calls the claims office. They cannot find any records of me. Yes...you read that right. So my agent tells me to go back to work..she will resolve this issue. By 4 I hear from my agent that she called and he had it on his desk under stuff that is why they couldn't find my file. Then, he told her that he already faxed the stuff over but would fax it again to appease me.
Well 4:45 I get a call from the loan officer saying she hasn't recieved anything yet. I am now officially pissed. I call my agent and get the insurance commissoner's phone number and the claims reps supervisor's number. I make phone calls.
You know what happens when you call the commissioner? You get a call from your claims rep saying that he just faxed the info and recieved it back from the credit union, and my power of attorney letter will be in the mail weds.
lol! I feel better b/c I had everythign documented and wanted to let loose some steam. To make the story even better, after the credit union gets the check, it will take up to 15 days for them to pay off the gap. Which means it might be sept. before I get another busa.
AAAAAAAAAAAAARRRRRRRGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!!
<!--EDIT|werdkat
Reason for Edit: None given...|1123682983 -->
My rachael was taken from me back on June 26th. I made the police call as soon as I saw her missing picked up the report and turned it into my insurance company within 3 days. The insurance company sent me a theft afivdavid form, which I filled out and promptly returned to help in this. At this point the Auto Claims Adjuster told me that it would be 30 days before I heard from him again. That of course was fine with me and I was totally understanding cause I wanted her back.
33 days later still nothing from him. I called and left a msg with claim number this was 10 am. By 5 I still haven't heard anything. I call my agent since he wasn't answering 2 phone calls. She gets on the bat phone and gets him. He calls me back and says he will be expecting insurance payoff monday. He would call me the next week.
Tuesday still no call. I call him and ask whats going on once again in a voice mail. He returns my call friday and says, I am faxing over the figures to the credit union. Now they will send me something back monday and you can go on down and start on the gap paperwork. You will recieve a power of attorney letter in the mail tues-weds time frame which you will need to have notorized and keys put in the envelope.
So I decided to not go into the credit union monday and waited until tuesday. I get the paper work started, I am totally prepared. Have orig bill of sale, orig check stub, orig documents saying what I have coverage wise. Then she goes up to check on the info from the load dept. He hasn't faxed anything over. I told her that he said he had. Of course now I look like an idiot. She calls the adjuster and he doesn't answer the phone. She then calls my agent.
BTW I have a great agent. She calls the guy on the other line, no answer, so she calls the claims office. They cannot find any records of me. Yes...you read that right. So my agent tells me to go back to work..she will resolve this issue. By 4 I hear from my agent that she called and he had it on his desk under stuff that is why they couldn't find my file. Then, he told her that he already faxed the stuff over but would fax it again to appease me.
Well 4:45 I get a call from the loan officer saying she hasn't recieved anything yet. I am now officially pissed. I call my agent and get the insurance commissoner's phone number and the claims reps supervisor's number. I make phone calls.
You know what happens when you call the commissioner? You get a call from your claims rep saying that he just faxed the info and recieved it back from the credit union, and my power of attorney letter will be in the mail weds.
lol! I feel better b/c I had everythign documented and wanted to let loose some steam. To make the story even better, after the credit union gets the check, it will take up to 15 days for them to pay off the gap. Which means it might be sept. before I get another busa.
AAAAAAAAAAAAARRRRRRRGGGGGGGGGGGGGGG!!!!!!!!!!!!!!!!
<!--EDIT|werdkat
Reason for Edit: None given...|1123682983 -->
