NMBusa
Registered
If you have given this company your business in the past like I have you may want to re-think any future purchases. I have worn Arai helmets for 15+ years I started looking for a new dirt / dual sport helmet. I noticed the Arai XD was not my shell type, so the sales person at Competition Accessories suggested I try the new Shoei Hornet DS. I asked what if I don’t like it, what if it does not fit? He stated no problem we accept returned helmets for exchange as long as it is in the same shape it was shipped in. So I received this Shoei when I get it out of the box I find the upper shield laying in the helmet bag with three of the very cheap plastic screws broken also there were some very light scratches on the side of the lid (prolly from the shield rubbing). Ok so I call Comp Acc for a new set of screws while I have them on the phone I tell them of the scratches the sales guy says no big deal things like that happen during shipping. So after 2 weeks I receive my plastic screws meanwhile I have been wearing this Shoei around the house it does not fit me very well and is just not an Arai. So I put on the visor with the new screws try and learn to like this helmet but just can’t do it. So I call Comp Acc up get my returned lined out and send it on its way. 4 days after I send it I receive a email stating they will not accept the helmet for exchange due to damage now get this the damage they wrote about in the email is exactly what I told the sales guy about. So today I call and speak with the manager I give him dates, times, sales person spoken with, etc. All to no avail he has decided my helmet can’t be exchanged WTF and get this he has never even seen the helmet. So to make this long story shorter I won’t be giving them any more of my business.