Software help from India

[FloydV]

If you ever need help with an HP product, these are screen shots from a 45 minute "conversation."

[ibified]

[Htown Busa]

I know how you feel. We have offshored some of our IT to India and I have a problem that they have closed the ticket 4 times without notifying me. An access issue that should have taken 24 hours has taken over 2 weeks. How's that for efficiency?

[Mrs.Rubber2Burn]

I sympathize. The last company that I worked for got their IT help from India. If we had a problem all of our IT help via phone was to a call center in India. Very frustrating, and a huge language barrier.

[FloydV]

I was a computer programmer for 20 years. The HP software is junk, as well as the support. I could have given this guy a really hard time, but he never said enough to work with.

Imagine how helpful a phone conversation would have been.

[PandaNin]

hey Fav, the thing to know is that their help-desk software has macros built-in with canned responses for most any situation.

He's just clicking a canned response for, "Hold on, my curry is ready to eat" but it comes up as, "I appreciate your patience. I request you uninstall and reinstall the printer software."

When this happens I just ask, "When does US support come online? I'd like to try back then." If that doesn't work, then I just start having fun with them, "So how many degrees do you have? Do you have a masters? I have a masters in noodling. Do you know what noodling is?"

And while I'm at it, how irritating is it that they refer to you as Mr. <firstname>. I am NOT Mr. Don thank you!

Sorry it had to happen to you.

[Busaman5000]

I have a HP printer and its the biggest peice of crap waste of money I have ever had. I will NEVER buy another HP product again.

[CrashBomb]

"Why does it say 'paper jam' when there IS no paper jam?"


Sometimes I ask them if they have any good recipes for chicken vindaloo. That rarely elicits a response.

[MelodicMetalGod]

All PC/Server related system and software support is crap. The only hope that any of us have is to reach the "rebel" in the support organization that is willing to "listen and think" instead of "read and recite".

Best of luck to us all!

[Dino]

[The Big Red One]

I have a HP printer and its the biggest peice of crap waste of money I have ever had. I will NEVER buy another HP product again.

We have 2...they're both huge piles of steaming dung, but the 2nd and more expensive one is by far the worst. And my wifes HP pc is the worst machine I've ever had to deal with in my life. IMO HP sucks MAJOR a*s and I'll never purchase anything made by them again

[Hayabusa2005]

[F=MA]

Eventually the Wal-Mart mentality "Cheaper is always better" was bound to have some consequences.