TallTom
Registered
If we use shipping items as a barometer to America's health, we are having a massive stroke.
In the past 2 months, I have watched UPS, USPS and FedEx have had absolutely epic fails. Customer service doesn't let you talk to a human. On the rare chance you talk to a human they just look at the same info I do and essentially don't do s thing.
1st example. I had a UPS package enroute, signature required. With a date but not a time. So I scheduled no work and stayed home all day to receive it. It was absolutely obvious I was home. Music playing, garage door up. Doorbells are all working properly.
No package arrived.
There is orange label on the door. Sorry we missed you.
Now mind you I was here all day. Never left the property.
With instructions on the tag.
So I called them. I state, I was here. Took an entire day off work for it.
Well if you just sign the back, that I'll suffice for the signature requirements.
So I did
Next day, same tag with a 2nd entry. Sorry we missed you.
Call again....getting pissed now......oh you shouldn't have been told that, we have had a policy change...
Well the form says sign here........ Hold please I will hand you off to.......a recorded automated system.
Now I want to speak to my local dispatch office. No number. No address. The tracking info said the city it was located in. But no address. So I called the police dept to the city. Can you tell me where UPS is located? And they did.
Got in my car and drove there. Parked in the no parking zone, walked past the sign that says this is not open to the public. Specifically wore light clothing so anyone could see I wasn't armed.
Found a human!
Sir you're not allowed in here.
I want my package.....holding their tag up in the air
Sir it's not here. And you're not allowed here.
Well if it's not here and not at my address, we need to find it. Could it by chance be from a truck that will show up here at some point in your day? Tracking info says it came here......in 3rd grade level discussions.
Give us a second sir, we will find it.
Well what do ya know.....they can talk to the drivers on the trucks.
And just like that, a human being was capable of providing customer service. Here is where the truck is, can you meet it here? Wait....you want me to go to your truck to get my package? I thought the whole concept of paying you was so you would deliver it to me. Why can't they just go back to to the address and drop it off?
No sir it doesn't work that way. He would have to come back tomorrow and deliver it.
Fine I'll meet the truck. So now I have to haul arss to intercept him so he can stay on schedule.
So I hauled arss. The driver rolls up, goes and gets the package and hands it to me. Never once asked for an ID or my signature. Which was the whole reason he couldn't leave it at the door in the first place, because it was high value and people steal packages.
UPS just agreed to a workers contract where they get a fat raise and better working conditions.
Not let's move to the original American institution. The United States Postal Service. It's even a little twinge of pain just to write it.
Package was enroute with tracking info and estimated delivery. Except it didn't. The tracking data shows it coming to my post office literally a mile from my house at 4A on the day it was to be delivered. Then it shows it being sent to Jacksonville, Fla. What in the effin H is going on here? With new tracking info stating, sorry but if you don't receive it by the 27th, let us know. So I went that mile to my post office. What the effin H is going on here? How can it come to this building, you deliver everyday mail to my mailbox, and you can't find me. Further why Jacksonville?
Crazy.
Now my favorite. FedEx. Sender sends me tracking info. The actual picture of shipping label. For 3 days it shows as not being picked up by FedEx. I reach out to sender. FedEx cancelled the shipment according to him. Why? Because one of the 3 packages was oversized and all 3 were cancelled by driver.
So I get a new tracking # in day 4. An actual picture of it in the box. It states in tag day of scheduled pick up.
That tracking # again sits for 3 days as not in system. I call the sender.
It's not here. They picked it up.
Hey look at the tracking info, it says they haven't received them.
Well it isn't here. It was picked up. So I call FedEx and provide tracking number. All automated. Automated response was.....we don't have it. So I find a number to a human. Sorry I can only go by tracking info. We don't have it.
Not...let me check. Not somethings gone wrong. Not this doesn't makes sense to me as a human working for FedEx.
4 days later....finally it shows as received at FedEx! Troubles are over right?
They provide an estimated delivery. And you can watch it progress.
And it suddenly shows as awaiting package again. With no estimated date. With a note that states, there is a problem with your shipment, we can't establish a date at this point. And that doesn't change for 2 days. Sender says he physically does not have it, shipper says they don't have it, and I know I don't have it. And nobody on either end, can talk to a human.
Then I show up home after work in a day full of rain to a box sitting outside by my garage door soaking wet. Mind you I have a covered front entrance that greets you as you approach my house.
No notice of delivery of package sent to me. I look at the tracking info and it skipped from awaiting package to delivered, with all of the individual steps missing.
Thank goodness the sender packaged it well and everything was wrapped in plastics.
Amazon is going to take over the movement of packages across America. They get it here on time. Sometimes ahead of schedule. And you can talk to a human when needed.
In the past 2 months, I have watched UPS, USPS and FedEx have had absolutely epic fails. Customer service doesn't let you talk to a human. On the rare chance you talk to a human they just look at the same info I do and essentially don't do s thing.
1st example. I had a UPS package enroute, signature required. With a date but not a time. So I scheduled no work and stayed home all day to receive it. It was absolutely obvious I was home. Music playing, garage door up. Doorbells are all working properly.
No package arrived.
There is orange label on the door. Sorry we missed you.
Now mind you I was here all day. Never left the property.
With instructions on the tag.
So I called them. I state, I was here. Took an entire day off work for it.
Well if you just sign the back, that I'll suffice for the signature requirements.
So I did
Next day, same tag with a 2nd entry. Sorry we missed you.
Call again....getting pissed now......oh you shouldn't have been told that, we have had a policy change...
Well the form says sign here........ Hold please I will hand you off to.......a recorded automated system.
Now I want to speak to my local dispatch office. No number. No address. The tracking info said the city it was located in. But no address. So I called the police dept to the city. Can you tell me where UPS is located? And they did.
Got in my car and drove there. Parked in the no parking zone, walked past the sign that says this is not open to the public. Specifically wore light clothing so anyone could see I wasn't armed.
Found a human!
Sir you're not allowed in here.
I want my package.....holding their tag up in the air
Sir it's not here. And you're not allowed here.
Well if it's not here and not at my address, we need to find it. Could it by chance be from a truck that will show up here at some point in your day? Tracking info says it came here......in 3rd grade level discussions.
Give us a second sir, we will find it.
Well what do ya know.....they can talk to the drivers on the trucks.
And just like that, a human being was capable of providing customer service. Here is where the truck is, can you meet it here? Wait....you want me to go to your truck to get my package? I thought the whole concept of paying you was so you would deliver it to me. Why can't they just go back to to the address and drop it off?
No sir it doesn't work that way. He would have to come back tomorrow and deliver it.
Fine I'll meet the truck. So now I have to haul arss to intercept him so he can stay on schedule.
So I hauled arss. The driver rolls up, goes and gets the package and hands it to me. Never once asked for an ID or my signature. Which was the whole reason he couldn't leave it at the door in the first place, because it was high value and people steal packages.
UPS just agreed to a workers contract where they get a fat raise and better working conditions.
Not let's move to the original American institution. The United States Postal Service. It's even a little twinge of pain just to write it.
Package was enroute with tracking info and estimated delivery. Except it didn't. The tracking data shows it coming to my post office literally a mile from my house at 4A on the day it was to be delivered. Then it shows it being sent to Jacksonville, Fla. What in the effin H is going on here? With new tracking info stating, sorry but if you don't receive it by the 27th, let us know. So I went that mile to my post office. What the effin H is going on here? How can it come to this building, you deliver everyday mail to my mailbox, and you can't find me. Further why Jacksonville?
Crazy.
Now my favorite. FedEx. Sender sends me tracking info. The actual picture of shipping label. For 3 days it shows as not being picked up by FedEx. I reach out to sender. FedEx cancelled the shipment according to him. Why? Because one of the 3 packages was oversized and all 3 were cancelled by driver.
So I get a new tracking # in day 4. An actual picture of it in the box. It states in tag day of scheduled pick up.
That tracking # again sits for 3 days as not in system. I call the sender.
It's not here. They picked it up.
Hey look at the tracking info, it says they haven't received them.
Well it isn't here. It was picked up. So I call FedEx and provide tracking number. All automated. Automated response was.....we don't have it. So I find a number to a human. Sorry I can only go by tracking info. We don't have it.
Not...let me check. Not somethings gone wrong. Not this doesn't makes sense to me as a human working for FedEx.
4 days later....finally it shows as received at FedEx! Troubles are over right?
They provide an estimated delivery. And you can watch it progress.
And it suddenly shows as awaiting package again. With no estimated date. With a note that states, there is a problem with your shipment, we can't establish a date at this point. And that doesn't change for 2 days. Sender says he physically does not have it, shipper says they don't have it, and I know I don't have it. And nobody on either end, can talk to a human.
Then I show up home after work in a day full of rain to a box sitting outside by my garage door soaking wet. Mind you I have a covered front entrance that greets you as you approach my house.
No notice of delivery of package sent to me. I look at the tracking info and it skipped from awaiting package to delivered, with all of the individual steps missing.
Thank goodness the sender packaged it well and everything was wrapped in plastics.
Amazon is going to take over the movement of packages across America. They get it here on time. Sometimes ahead of schedule. And you can talk to a human when needed.
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