They were easy to deal with for me too but they just couldn't seem to get the right size/color right. Finally they told me to make a complete set from the 3 tries they sent and don't worry about returning the rest. Frustrating at the time as I was waiting for them. However, after thinking about it they really stuck in there and did the best they could to make things right. In the end, it's not about perfect performance it's about perfect customer service. I would go back to them without hesisatation, good group.