ottafish
Registered
That's what matters.... Conversation and progress reports. Then we're happyI agree with toad, things happen and that's definitely understandable to a point but I don't think anyone should have to come in the org and ask if a business is still open because they can't get in touch with someone who has their bike and possibly thousands of dollars worth of parts. As a mechanic myself I know some customers can be a p.i.t.a. to deal with constantly calling and wanting their stuff back and not everything is in the mechanics control but for those customers I usually make it a point to correspond with them thru text or email but I do make sure to keep in contact with them.