Interesting Suzuki customer service

[38 Cigarette]

I find it interesting that after buying a brand new 2009 Busa in July 2009, I have not received anything from Suzuki corporate on my purchase. Nothing saying :

- thanks for your purchase
- heres a list of local Suzuki dealers for service or parts purchases
- heres the address to our Suzuki website showing all the accessories available for your new bike
- here are other bike models (and even automobiles) we offer in our lineup

In todays retail enviornment, you would think Suzuki would interested in staying "in front of you". I buy new cars, I get thank you letters and surveys from the corporate company as well as from the dealership, providing information like I described above. I get asked how my buying experience was, asked how it can be improved, and asked about other interests or hobbies I have. I get asked if I like the items, even years after the purchase. These are pro-active methods at getting feedback from your customer to keep them actively engaged with you which helps with repeat sales. Heck, even my BANK surveys me to see how their are doing. Its too bad Suzuki doesnt have this foresight, its costing them repeat sales imo.

With Suzuki, I feel like I'm just a number.

<shrug>

I'm not complaining here mind you, I'm just pointing out how odd it is in todays enviornment.

 

[38 Cigarette]

Forgot to also mention, I received nothing from my selling dealer either.

 

[twotonevert]

May not be Suzuki Corporate, but the dealer. How was your buying experience?

 

[expat1970]

when i bought mine last year i got a package with a thank you and a survey card on my experience.but i live in canada so maybe its diff were you live

 

[twotonevert]

Forgot to also mention, I received nothing from my selling dealer either.

My guess would be that. I be corporate would like to know that.

 

[38 Cigarette]

How was your buying experience?

It was decent, not good, not bad. Average I would say.

 

[38 Cigarette]

when i bought mine last year i got a package with a thank you and a survey card on my experience.but i live in canada so maybe its diff were you live

Good to hear that something happened, at least in Canada. I'm in Chicago.

 

[jdsbusa]

I still get stuff every other month from my dealer to this day. I'm interested to know which dealer in Chicago it was. If it was Banzai I wouldn't be surprised, they lost my sale by not returning phone calls, passing me off to everyone and their dang brother, and basically just blowing me off. I had my own financing already approved, did the Capital 1 blank check yet they for some reason didn't want my business. Chicago Cycle I had heard too many horror stories so now way I was going there. My local dealer got my business and even beat Banzai's price by $200. I called the salesguy from my dealer showroom floor to offer them to price match but they wanted nothing to do so I stepped into the sales manager office, signed my blank check over to them and have had great service ever since. Some times those big dealers just make you a number no matter what....the small town dealers appreciate the business they get much more from my experience.

 

[danath 34]

yeah i got plenty of that stuff when i bought mine. It might just depend on the dealer.

 

[EarlyBird]

With the 08 busa... and then my 09 GSXR 1k I got a thank you and survey form to fill out a few months after purchase of both bike! I guess its the dealer!

 

[lika1]

Posted via Mobile Device

 

[lika1]

I got a thank you letter from the salesman and I continue to receive coupons from the dealership.
Posted via Mobile Device

 

[38 Cigarette]

I still get stuff every other month from my dealer to this day. I'm interested to know which dealer in Chicago it was. If it was Banzai I wouldn't be surprised, they lost my sale by not returning phone calls, passing me off to everyone and their dang brother, and basically just blowing me off. I had my own financing already approved, did the Capital 1 blank check yet they for some reason didn't want my business. Chicago Cycle I had heard too many horror stories so now way I was going there. My local dealer got my business and even beat Banzai's price by $200. I called the salesguy from my dealer showroom floor to offer them to price match but they wanted nothing to do so I stepped into the sales manager office, signed my blank check over to them and have had great service ever since. Some times those big dealers just make you a number no matter what....the small town dealers appreciate the business they get much more from my experience.

It was Champion Cycle in Chicago. My g/f lives in downtown Chicago, I live in the outside suburbs. I had called a few other dealerships and none of them had a white one in stock other than Champion and I wanted to be riding by July 4th, so I went there and bought it same day. It was an easy sale for them, I made them an offer that was fair for both of us based on my research and then wrote a check.

 

[wuggzwest]

I purchased my newest Busa a few months ago brand new and I never heard from the dealership either. The service from most places today is on par with the economy, TERRIBLE!

 

[38 Cigarette]

With the 08 busa... and then my 09 GSXR 1k I got a thank you and survey form to fill out a few months after purchase of both bike! I guess its the dealer!

Might be, check this out :

I just looked at my title, it shows a purchase date of September 12, 2009 (when I actually bought it July 2, 2009 ), which means my dealer (Champion) didnt register my sale until 9/2/09, most likely to delay paying the Illinois sales tax until September or to collect additional rebate money that the factory may have come out with...

Shady.

Doesnt explain why I havent gotten anything from Suzuki though.

 

[Vonderbach]

To be honest, you buy a Hayabusa because of the machine, not the manufactuerer or dealer. I don't know if anyone else was shopping other bikes when they bought theirs, but I wasn't. It was either a Hayabusa or nothing. So I coulldn't care less if Suzuki sent me a thing, I'll still buy another Busa because it's the bike I love. When the day comes that the Busa is discontinued, it will be then thar Suzuki had better hope they did enough to keep me loyal. Until then, I have blinders on.

 

[38 Cigarette]

To be honest, you buy a Hayabusa because of the machine, not the manufactuerer or dealer.

I look at the overall and entire ownership experience.

 

[macon454]

I have gotten several things after i bought mine also.

 

[tclause]

when i bought mine last year i got a package with a thank you and a survey card on my experience.but i live in canada so maybe its diff were you live

Same here and I live in Missouri.

 

[Nick7]

I have bought 4 bikes from my local dealership in my home town... I always got 10% off any parts or gear that i needed for 30 days after the sale but no mail or anything else. When i bought a new GM truck I had countless letters and what not from coperate and the local dealership