Zoinks!
Registered
I have an 8330 and I got an email the other day saying a software update was available. So today I tried to update it. When it got to about 2/3 complete it told me it couldn't connect to my device. It connected fine when it was removing everything, but right before it started loading everything it said it couldn't connect. It told me to disconnect it, restore the backup file it created right before starting the update, and try again. It wouldn't let me restore anything, so I decided to go ahead and download the new software, restore the old file to get all my apps, contacts, etc. back, and then try to update it again. So I did that, but when I loaded the backup file all my apps were gone, including some of the original apps that came on the phone like the password keeper. Then when I tried to update it again it told me there weren't any updates available. I still have v4.5 instead of 5.0. I had 5.0 until I restored the old file, obviously, but now it won't let me get 5.0 back and I can't find any way to get my apps back. I even tried restoring a file from a few months ago, but it still didn't give me my apps back, and I specifically remember them being backed up. Is there anything I can do to get everything back?