Hopefully this isn't too long. I pushed my chain too far. It gave a mighty stretch, but fortunealty, it didn't snap. I start hearing the chain singing. I get off the bike and find that it was sloppy loose. The chain hadn't streached that much that fast ever, not even new out of the box. I limped home, adjusted the chain. This was Saturday. I parked it Sunday then babied it to the dealer on Monday.
That was July 17. It usually takes them 3 days to get parts in, so I expected that I would be picking the bike up on Thursday July 20. I called on the 21st, "Parts didn't come in, sometimes that happens." I stopped by the stealership on Saturday July 22. "Parts still didn't come in, sometimes that happens." I call again on the 24th and 25th. Both times, same response.
I stop in the stealership on July 26, and start pressing the issue hard. Find out from one of the parts guys that the front sprocket is on backorder from the place they ordered it from and it would be there on July 31. They could try ordering from somewhere else, but it wouldn't come in any sooner. Nobody at the stealership had an answer for why I wasn't told about the sprocket being on backorder on July 18, or any of the times I called about the bike.
OK, I'm not happy, but leave expecting to get the Busa back on July 31. Well, its August 1, and I still don't have my Busa. Stopped back at the stealership during my lunch break today. No sprocket. No delivery date for the sprocket, its still on back order.
Now I know that I can get the parts shipped same day from StreetnTrack. Props to him for being so helpful. I'll definately be doing business with him in the future. Anyway, back to the story.
So I tell the manager there that I will be back tomorrow to pick it up. If it is in the same condition as when I left it, I was not paying for any parts ordered, for checkout, or any other fees. The manager tells me that she cannot authorize that. I am not known for being patient to begin with, and she was pushing on my last nerve. I told her I want to talk to Jack (the owner) now.
The manager disappeared into the back for a while than asked me to meet her at the service desk. Amazingly, they can get the sprocket over night from another supplier and if I allow them to do the repair, I will have it back tomorrow. I had quite a lengthy conversation with the manager after that about the poor customer experience if I don't manage the process myself. That's where it is now, with the promise from the manager that it will never happen again.
Now, this is the same stealership that has done all the service on the Busa from day 1. Major services, oil changes, tires, etc. This is the first problem in 16 months with them, but normally I order my parts then arrage for the serve after they are in. I'm willing to chalk this one up to nobody's perfect. But as a customer, I really shouldn't have to do the coordination for the parts and service departments.
<!--EDIT|BusaWhipped
Reason for Edit: None given...|1154470056 -->
That was July 17. It usually takes them 3 days to get parts in, so I expected that I would be picking the bike up on Thursday July 20. I called on the 21st, "Parts didn't come in, sometimes that happens." I stopped by the stealership on Saturday July 22. "Parts still didn't come in, sometimes that happens." I call again on the 24th and 25th. Both times, same response.
I stop in the stealership on July 26, and start pressing the issue hard. Find out from one of the parts guys that the front sprocket is on backorder from the place they ordered it from and it would be there on July 31. They could try ordering from somewhere else, but it wouldn't come in any sooner. Nobody at the stealership had an answer for why I wasn't told about the sprocket being on backorder on July 18, or any of the times I called about the bike.
OK, I'm not happy, but leave expecting to get the Busa back on July 31. Well, its August 1, and I still don't have my Busa. Stopped back at the stealership during my lunch break today. No sprocket. No delivery date for the sprocket, its still on back order.
Now I know that I can get the parts shipped same day from StreetnTrack. Props to him for being so helpful. I'll definately be doing business with him in the future. Anyway, back to the story.
So I tell the manager there that I will be back tomorrow to pick it up. If it is in the same condition as when I left it, I was not paying for any parts ordered, for checkout, or any other fees. The manager tells me that she cannot authorize that. I am not known for being patient to begin with, and she was pushing on my last nerve. I told her I want to talk to Jack (the owner) now.
The manager disappeared into the back for a while than asked me to meet her at the service desk. Amazingly, they can get the sprocket over night from another supplier and if I allow them to do the repair, I will have it back tomorrow. I had quite a lengthy conversation with the manager after that about the poor customer experience if I don't manage the process myself. That's where it is now, with the promise from the manager that it will never happen again.
Now, this is the same stealership that has done all the service on the Busa from day 1. Major services, oil changes, tires, etc. This is the first problem in 16 months with them, but normally I order my parts then arrage for the serve after they are in. I'm willing to chalk this one up to nobody's perfect. But as a customer, I really shouldn't have to do the coordination for the parts and service departments.
<!--EDIT|BusaWhipped
Reason for Edit: None given...|1154470056 -->
