Update.....
So I sent my email to Frogg Toggs with basically the same information I posted here (pictures included) with a link to the site and this thread specifically. I waited 7 days and heard not a peep from anyone... STRIKE 1. I called them on the phone and a went through the phone queues and a very nice lady named Barbara came on the phone and told me that no one in support was available but she would be more than happy to help me. I explained the situation and she told me they were having problems with other email accounts but I could use the info@ email because she knew it was working. Barbara told me that there had been some of the older gear that had a smaller zipper (just like mine) and that they had changed to a wide thick zipper (Semi and Twotonevert have this), she went on to say that at one point they were sending replacement zippers out but they did not have any more of them... (I did not ask how that worked). Barbara gave me her personal email account and I resent it to her directly. She was very professional and helpful, at no time did I ever have to get nasty...
The same afternoon Barbara sent me an email with a request for lot number info off the tag and some history on purchase all the normal stuff, I complied and responded back. Barbara quickly sent me an return auth and they will be replacing my gear... Very simple once I was able to get someone to reply...
Now I need to pack up my gear in a box and send it in and they should be sending me a new set...
For those execs that might just be reading this post.... You need to take Barbara out for a free lunch, she took on my issue without hesitation, answered my questions and found a resolution. This thread could have turned out a completely different way and Frogg Togg could have had a permanent negative thread on a pretty popular forum stuck out on the Internet... Instead, a very nice lady helped me....
Thank you Barbara...
More to come as we see the final pieces unfold...
cap
