Here's my rant: I just ordered a bunch of parts from one of our sponsors, MRCycles.com, and FedEx has completely screwed this up. They called me at 7:30 this morning and left a message that there is one letter wrong on my street address and although they were completely aware of the correct address, they were unable to deliver it because it required "adult signature" and they also could not change the address. I was told I would have to go to their local hub (30 minute drive for me, each way) and pick it up. I confirmed this by phone at about 10 AM then got there at about 11:45.
I spent over an hour in the security shed and NO ONE could find it. No one had any idea who called me. They couldn't use the reference number they left me to find it, they couldn't find it by my name or by my address. I finally had to call MR Cycles and get a tracking number to give them. Then they STILL couldn't find it.
Finally they realized it DID go out for shipment even with the wrong address but now I have to be there to sign for it. Of course they had no idea what time the truck would be there but told me they would call me and let me know. I'm going to guess this will not happen. Does anyone think I'll be wrong about that?
I actually left out some of the more maddening details, like the fact that they barely spoke recognizable English, the fact that I had to repeat the reference number 4 times before they got it correct and then told me the reference number was not useful in finding the package. Oh... this is a great one; they told me it was probably at the "express" building instead of the "ground" building. I asked them what the number was and they told me to go their website to find it... THEY DIDN'T KNOW THE NUMBER!!!! Then when I told them for the 18th time that someone had left me a message and talked to me they acted like they didn't believe me so I actually had to play the voice message to them on the guest phone at the security shed.
So again, vendors... if you want your customers to get their purchases; use someone else!
lease: