Spyderracing.com....cheating or whatta hell??

[BigGeorge]

Yea,I can just see...Bid D,BigG and me knocking on their door one day!!! LOL

 

Good luck george....

Thanks bro!

[rubbersidedown]

Just an update... since I replied to his email, I haven't heard back. So I went ahead and filed a paypal complaint against him.

I'm pretty patient. Had he responded to any of my multiple messages and said there would be a delay in shipping, that would have been cool. But to just blow me off is very uncool.

Sad!

Has anyone sent a pm to Captain or RSD?  I don't know if they can help but seeing that a board sponser is screwing board members it might be wise to inform them.

I PM'd both Rubb and Capt right after I filed the complaint.

We will dig into this matter ASAP.

Obviously we cant have a board sponsor that doesn't provide quality service.

Captain wont stand for it (he has to much integrity) and neither will I.

The matter is under investigation boyz. Answers will be provided as fast as possible.

To be fair to all concerned (the members and the sponsor) please keep your comments and facts comming in a mature, thought out manner.Thanks.

Hang tuff boyz. RSD.

[BigGeorge]

Just an update... since I replied to his email, I haven't heard back. So I went ahead and filed a paypal complaint against him.

I'm pretty patient. Had he responded to any of my multiple messages and said there would be a delay in shipping, that would have been cool. But to just blow me off is very uncool.

Sad!

Has anyone sent a pm to Captain or RSD?  I don't know if they can help but seeing that a board sponser is screwing board members it might be wise to inform them.

I PM'd both Rubb and Capt right after I filed the complaint.

We will dig into this matter ASAP.

Obviously we cant have a board sponsor that doesn't provide quality service.

Captain wont stand for it (he has to much integrity) and neither will I.

 The matter is under investigation boyz. Answers will be provided as fast as possible.

 To be fair to all concerned (the members and the sponsor) please keep your comments and facts comming in a mature, thought out manner.Thanks.

 Hang tuff boyz.  RSD.

Thanks, Andy!

[BigGeorge]

Another update as the saga continues to unfold...

He emailed me and said he would ship my levers tomorrow, which is what I wanted.

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[rubbersidedown]

Another update as the saga continues to unfold...

He emailed me and said he would ship my kickstand tomorrow, which is what I wanted.

Cool. We will watch.

Spyder Racing..."You have mail" ,from me.

Thanks,RSD. (I'll pin this topic till the matter has reached a positive conclusion).

[nitrousjunkie]

[BigGeorge]

Me too, NJ!

[spyderracing]

We are sorry about the two people that have ordered there parts and didn't get them in time. For the first person from finland we had shipped the wrong part to him and that was our fault and we are working with him and fixing the problem. As for the second person he ordered a set of levers off ebay and we never got a reciept showing that he paid for the levers. our ebay account doesn't even show that he has paid. I only recieved 1 email from him and not four or we would have responded to the email. We talked with him yesterday and resolved the issue and are sending his levers out to him tommorrow. We don't want to get a bad rap and are working hard and resolving these issues. We also just hired a new person and will be hiring another new person in a couple of weeks to help answer phone calls and give better customer service.

I hope this helps and doesn't have people stop ordering form us. We have alot of great parts and we are making a lot more parts that should be avialable soon.

Thanks
Chris
Owner.

[rubbersidedown]

Cool. spyderracing is working this out. Keep me informed.

Thanks,RSD.

[BigGeorge]

We are sorry about the two people that have ordered there parts and didn't get them in time. For the first person from finland we had shipped the wrong part to him and that was our fault and we are working with him and fixing the problem.  As for the second person he ordered a set of levers off ebay and we never got a reciept showing that he paid for the levers. our ebay account doesn't even show that he has paid. I only recieved 1 email from him and not four or we would have responded to the email. We talked with him yesterday and resolved the issue and are sending his levers out to him tommorrow. We don't want to get a bad rap and are working hard and resolving these issues. We also just hired a new person and will be hiring another new person in a couple of weeks to help answer phone calls and give better customer service.

I hope this helps and doesn't have people stop ordering form us. We have alot of great parts and we are making a lot more parts that should be avialable soon.

Thanks
Chris
Owner.

I actually sent several messages over the course of 8 days. But as I mentioned before, Chris, all I want is my levers. Once I have them, everything will be hunkydory.

George

[Projekt]

Good to see some proactivity in response to these issues. I ordered an ICON skull jacket last year from Spyder and it was somewhat slow, but now shipping should not be a problem due to their new hires.

[BigGeorge]

Spyder shipped my product UPS 2nd day air yesterday. Should be here tomorrow.

[BigGeorge]

UPS delivered my chrome levers today and they are S W E E T !

Thanks Chris. And thanks Andy.

-G

[The Big Red One]

We are sorry about the two people that have ordered there parts and didn't get them in time. For the first person from finland we had shipped the wrong part to him and that was our fault and we are working with him and fixing the problem.  As for the second person he ordered a set of levers off ebay and we never got a reciept showing that he paid for the levers. our ebay account doesn't even show that he has paid. I only recieved 1 email from him and not four or we would have responded to the email. We talked with him yesterday and resolved the issue and are sending his levers out to him tommorrow. We don't want to get a bad rap and are working hard and resolving these issues. We also just hired a new person and will be hiring another new person in a couple of weeks to help answer phone calls and give better customer service.

I hope this helps and doesn't have people stop ordering form us. We have alot of great parts and we are making a lot more parts that should be avialable soon.

Thanks
Chris
Owner.

Customer service is THE most important part of running a successful business...especially online. When your too busy? to respond to e-mails and too understaffed to answer phones that just reeks of greed. I ALWAYS call an online vendor and talk to them in person BEFORE I order ANYTHING. If they can't answer their phones I can't send them money....simple. People are very leery about online shopping.....you gotta learn quick not to mess with them, cause' once you mess up and word gets around its REAL hard (if not impossible) to gain back a rep. I can find screaming deals all over the net with tons of reputable vendors....I have no need whatsoever to deal with ANYBODY thats in any way questionable. I always try to give the board sponsors business even if it costs me a few bucks more. Buuuut......I won't be working with you guys until I see real proof that your actually dependable and truly concerned about customer service, which in the end is where you'll make your money.



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[bacharles]

[BigBSBusa]

Have had mixed dealings with Spyder Racing and have opted to avoid them for future purchases. All of mine were before they were a board sponsor, however. I am interested to see how their sales and customer service go for the sake of the board.

[rubbersidedown]

UPS delivered my chrome levers today and they are S W E E T !

Thanks Chris. And thanks Andy.

-G

They (spyderracing) have made good on this one.

If I offered up any advice to them at this point it would be to shut off the electronic email response. I emailed them and as the Admin of this site,asking for help for one of my members and got back a form letter response that was server generated and had F/A to do with my question.

I still think there is hope for this company thou.Everyone can mess up.I wish them well.

RSD.

[frisbee]

[Postal]

The post office Global express is cheaper and faster in some cases than UPS.::

Dang right we are! :-)