Long story short, I filed a BBB complaint against my telecom carrier for my office. This is the first reply from the carrier after getting the complaint.
My response
Her reply
:cookoo:
Second request. Can you either call me or email me so that we can try to resolve this issue.
My response
I'm not sure why your email says "Second Request" as this is the first email I have received from you.
Her reply
This was the first email that I sent to you. That is why that said second request.
:cookoo: