gurrera
Registered
A lesson on how consultants can make a
> difference in an organization.
>
> >>> Last week, we took some friends to a new
> restaurant, called 'Steve's Place,' and noticed
> that the waiter who took our order carried a spoon in his
> shirt pocket.
>
> >>>
>
> >>> It seemed a little strange.
>
> >>> When the busboy brought our water and utensils,
> I observed that he also had a spoon in his shirt pocket.
>
> >>>
>
> >>> Then I looked around and saw that all the staff
> had spoons in their pockets.
>
> >>> When the waiter came back to serve our soup I
> inquired, "Why the spoon?"
>
> >>>
>
> >>> "Well", he explained, "the
> restaurant's owner hired Andersen Consulting to revamp
> all of our processes. After several months of analysis, they
> concluded that the spoon was the most frequently dropped
> utensil. It represents a drop
>
>
> >>> frequency of approximately 3 spoons per table,
> per hour.
>
> >>>
>
> >>> If our personnel are better prepared, we can
> reduce the number of trips back to the kitchen for
> replacement clean spoons and save 15 man-hours per
> shift."
>
> >>>
>
> >>> As luck would have it, I dropped my spoon and
> he replaced it with his spare. "I'll get another
> spoon next time I go to the kitchen, instead of making an
> extra trip to get it right now.", he said. I was
> impressed.
>
>
> >>>
>
> >>> I also noticed that there was a string hanging
> out of the waiter's fly.
>
> >>>
>
> >>> Looking around, I saw that all of the waiters
> had the same string hanging
>
> >>> from their flies. So, before he walked off, I
> asked the waiter, "Excuse me, but can you tell me why
> you have
>
> >>> that string hanging right there?"
>
> >>>
>
> >>> "Oh, certainly!" Then he lowered his
> voice. "Not everyone is so observant.
>
> >>> That consulting firm I mentioned also learned
> that we can save time in the restroom. By tying this string
> to the tip of our 'you-know-what', we can pull it
> out without touching it, and eliminate the need to wash our
> hands, thus shortening the time spent in the restroom by
> 76.39 %.
>
>
> >>>
>
> >>> I asked quietly, "After you get it out,
> how do you put it back in?"
>
> >>>
>
> >>> "Well", he whispered, "I
> don't know about the others, but I use the spoon."
Gurrera
> difference in an organization.
>
> >>> Last week, we took some friends to a new
> restaurant, called 'Steve's Place,' and noticed
> that the waiter who took our order carried a spoon in his
> shirt pocket.
>
> >>>
>
> >>> It seemed a little strange.
>
> >>> When the busboy brought our water and utensils,
> I observed that he also had a spoon in his shirt pocket.
>
> >>>
>
> >>> Then I looked around and saw that all the staff
> had spoons in their pockets.
>
> >>> When the waiter came back to serve our soup I
> inquired, "Why the spoon?"
>
> >>>
>
> >>> "Well", he explained, "the
> restaurant's owner hired Andersen Consulting to revamp
> all of our processes. After several months of analysis, they
> concluded that the spoon was the most frequently dropped
> utensil. It represents a drop
>
>
> >>> frequency of approximately 3 spoons per table,
> per hour.
>
> >>>
>
> >>> If our personnel are better prepared, we can
> reduce the number of trips back to the kitchen for
> replacement clean spoons and save 15 man-hours per
> shift."
>
> >>>
>
> >>> As luck would have it, I dropped my spoon and
> he replaced it with his spare. "I'll get another
> spoon next time I go to the kitchen, instead of making an
> extra trip to get it right now.", he said. I was
> impressed.
>
>
> >>>
>
> >>> I also noticed that there was a string hanging
> out of the waiter's fly.
>
> >>>
>
> >>> Looking around, I saw that all of the waiters
> had the same string hanging
>
> >>> from their flies. So, before he walked off, I
> asked the waiter, "Excuse me, but can you tell me why
> you have
>
> >>> that string hanging right there?"
>
> >>>
>
> >>> "Oh, certainly!" Then he lowered his
> voice. "Not everyone is so observant.
>
> >>> That consulting firm I mentioned also learned
> that we can save time in the restroom. By tying this string
> to the tip of our 'you-know-what', we can pull it
> out without touching it, and eliminate the need to wash our
> hands, thus shortening the time spent in the restroom by
> 76.39 %.
>
>
> >>>
>
> >>> I asked quietly, "After you get it out,
> how do you put it back in?"
>
> >>>
>
> >>> "Well", he whispered, "I
> don't know about the others, but I use the spoon."
Gurrera
