Need help with Computer

[Pipefighter248]

First off, if someone can help, I will send a donation to the org in their name.
I backed up pictures onto DVD's using roxio media creater and now can't get them back on the computer. Below is a post I put in there help forum.
Please help, I don't want to lose all the info and pics.

Few weeks ago I made a backup of important files that I did not want to lose using "copy files to disc".
I had a problem with my computer; used the manufacturers restore CD. Got everything running again, and loaded up my backup DVD, only to find out that it would not retrieve the files.
I spent hours trying to figure it out with no luck.
Went yesterday and bought a new computer thinking that the old one bit the dust, and still have no luck on the new one.
I really need to get these files back since they include pictures of our newborn baby that have not been converted to paper film yet.

I insert the first disc and it will start getting the files using retrieve, and then the DVD drive, just stops. I have tried it on 3 different DVD drives on 2 seperate computers with no luck.
Tried to copy and paste with no luck; even tried to copy the disc, and it freezes up at 23%

Please help, my wife and I do not want to lose these pics of our baby.
Thank you everyone for your help.

Some info, using Roxio 7.5, Window XP[/Quote]

 

[runeight]

if you backed up the pictures they should still be on the hard drive.

Do you copy and paste or move the files?

runeight...

 

[Pipefighter248]

(runeight @ Dec. 10 2006,11:38) if you backed up the pictures they should still be on the hard drive.

Do you copy and paste or move the files?

runeight...

I used roxio to copy all the files.
I am now using a new computer that I got yesterday since I thought it was a problem with the old one.
I can't try on the old one, because I ran the restore disc, which pretty much formats the drive and starts all over.

 

[omslaw]

Hmmm...

Are you using the same version of Roxio to do the restore?

 

[GSXTacy]

If you used roxio, there will be an option called "retreive". Use that. Then when it puts your stuff back on your computer it will be in a file called retrieve.

 

[runeight]

(Pipefighter248 @ Dec. 10 2006,09:53)

(runeight @ Dec. 10 2006,11:38) if you backed up the pictures they should still be on the hard drive.

Do you copy and paste or move the files?

runeight...

I used roxio to copy all the files.
I am now using a new computer that I got yesterday since I thought it was a problem with the old one.
I can't try on the old one, because I ran the restore disc, which pretty much formats the drive and starts all over.  

so the files are on a DVD or CD-ROM?

runeight...

 

[300Busa]

Maybe the new computer doesn't support the type of file you saved them as? Right click on the files and click "open with" and try a different program. Hard for me to visualize without a screen shot of what it looks like.

 

[Pipefighter248]

(omslaw @ Dec. 10 2006,11:56) Hmmm...

Are you using the same version of Roxio to do the restore?

I've tried with and without with very little luck.

 

[runeight]

(GSXTacy @ Dec. 10 2006,09:57) If you used roxio, there will be an option called "retreive". Use that. Then when it puts your stuff back on your computer it will be in a file called retrieve.

 

[Pipefighter248]

(GSXTacy @ Dec. 10 2006,11:57) If you used roxio, there will be an option called "retreive". Use that. Then when it puts your stuff back on your computer it will be in a file called retrieve.

I have tried to use retrieve and all it does is lock up and not respond.
DVD drive idles down, speeds back up, idles down again, and then stops completely.

 

[Pipefighter248]

(runeight @ Dec. 10 2006,11:57)

(Pipefighter248 @ Dec. 10 2006,09:53)

(runeight @ Dec. 10 2006,11:38) if you backed up the pictures they should still be on the hard drive.

Do you copy and paste or move the files?

runeight...

I used roxio to copy all the files.
I am now using a new computer that I got yesterday since I thought it was a problem with the old one.
I can't try on the old one, because I ran the restore disc, which pretty much formats the drive and starts all over.  

so the files are on a DVD or CD-ROM?

runeight...

All files on 2 DVD's.

 

[Pipefighter248]

(300Busa @ Dec. 10 2006,11:58) Maybe the new computer doesn't support the type of file you saved them as?  Right click on the files and click "open with" and try a different program.  Hard for me to visualize without a screen shot of what it looks like.

Tried on old computer which all the files were origianlly on, and now on the new.

Same brand computer, just a little upgraded.

 

[Pipefighter248]

(Pipefighter248 @ Dec. 10 2006,12:00)

(300Busa @ Dec. 10 2006,11:58) Maybe the new computer doesn't support the type of file you saved them as?  Right click on the files and click "open with" and try a different program.  Hard for me to visualize without a screen shot of what it looks like.

Tried on old computer which all the files were origianlly on, and now on the new.

Same brand computer, just a little upgraded.

Need to add. I tried opening with other programs and such and exploring the disc, and all it does it lock the program up.

 

[omslaw]

Nathan - if you can't get it figured out, I'd can to try to pull them off if you're willing to send me the DVD's...


--Omar

 

[300Busa]

note to self: don't delete pics off flash card until they are developed.

 

[runeight]

I am not into this stuff much anymore so I hope this is not a stupid question.

Once burned to the DVD can you copy files off a DVD? I don't know that you can but I never use mine so not sure.

runeight...

 

[GSXTacy]

You might want to go to the roxio site and update any drivers. I had to do that with my sony DVD burner.

 

[Pipefighter248]

(runeight @ Dec. 10 2006,12:02) I am not into this stuff much anymore so I hope this is not a stupid question.

Once burned to the DVD can you copy files off a DVD? I don't know that you can but I never use mine so not sure.

runeight...

Yes, you normally can, I got a few things off the dvd's but not all of it.
If I can get my pictures back, I will be a happy duck.
I can try to download all the bike video's again.

 

[semi]

i have a copy of Roxio Easy Media Creator 7 i can loan to you if you want to download it on your computer and see if it will read your DVD then

 

[Pipefighter248]

(300Busa @ Dec. 10 2006,12:02) note to self:  don't delete pics off flash card until they are developed.

Good idea, but I thought I had them all backed up and would not have to worry.