Interesting Suzuki customer service

If you wanted to get stroked, massaged, and told what a great person you are for spending all of your money on a bike, you should have bought a Harley:laugh: Suzuki knows that you won't be needing any service work done to your bike so why waste the advertising dollars?

Trust me, that doesn't work either. I bought 2 from Harley, same dealership. A 2008 XL883 Sportster (Brand New) and a 2008 Night Train Softail (Brand New) and they refused to give me a t-shirt, no joke :moon:

Harley dealers act like they are doing you a favor to sell you one. They won't BUDGE on the price either. Redneck retards......:lol:
 
I got a thank you letter from my dealer and a 15% discount on my next purchase. Only thing I expet Suzuki to mail me is a TSB if there is ever one :thumbsup:
 
I get 25 to 30% discount on all suzuki products and (10-15%) on bikes plus a box of choclate every new year from the dealer, they weren't like that but thats only because i bought more than 6 brand new bikes from them and I sent an email to the head costumer service when my i had my first bad experiance with Suzuki. the guys in Japan really push for costumer service and i believe that if they know that you are not happy with the service you got from your dealer they would not let it pass without action.
 
For the dealership stuff, while it IS possible the delayed it, I highly doubt it.

Anytime we wanted to "fudge numbers" the paperwork/contract of purchase had to say the same date as the promotion. Now I'm talking car dealership stuff, backdating the paperwork 1 day so a customer doesn't lose a rebate.

In all honesty, I could see it more being your state's problem. They submit the paperwork and the business manager and office manager take care of the plates, but that isn't the final step. The state still has to finalize the plate stuff. And with the cash for clunkers stuff, it's pretty much a guarantee that it was pushed to the back with all those sales.

As for the letter, to not get anything from your dealership is ****ty. To not get a thank you card from your salesperson is even ****tier. Suzuki? Well, from the harley perspective since I am a service writer in a Milwaukee dealership, they send out a letter 18 months after the purchase and/or first service. So it's a LONG time. We call the customers 7 days after purchase(it's usually me introducing myself as a point of contact as well as invitation down for a service department tour). The salespeople also do follow up.

I don't understand how hard it is for people to do that(salespeople/dealerships). We have a computer program that pops up with customer information and what our responsibility is. You'd actually have to work HARDER not to do it then you would to do it, cause the program even tells us if the customer's number has been dialed and what date so you can match it up with the salesperson's comments.

****ty no matter how you look at it.
 
The experience I had with my last Busa purchase was great! I called Honda East in Toledo, told Lacy what I wanted, she said they had one. I put a deposit of $200 down on my CC. Sales price was $9500 plus tax. I drove up there (9 hours from where I was at), picked it up. Paperwork was ready. Bought lot's of parts, thanked them, they thanked me, and I was on my way. I don't need the feel good come back crap. I know I got a great deal and I am good with it. When I bought my Harley, there was no negotiation, "we are a MSRP Dealer blah blah blah" I signed the papers after about 3 hours of waiting there with my wife and children. I rode home, took it on one ride after, ring gear broke off teath. Rode to the place I bought it (2 hours away) they determined that they didn't have parts to fix. Would not lend me a bike (going on a poker run that day) forced them to give me a ride home and deliver my bike to me once it was finished. I spent almost $20,000 on this bike. So you guys tell me which you think is better...
 
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5,
Short term, my concern is whether or not I would be notified if there was a recall or a TSB from Suzuki ( not whether or not my dealer and Suzuki are licking my boots ) since they dont seem to know I bought one of their products. Is it my dealers fault ? I dunno, it seems like it though.

I would think that Suzuki would have checks and balances to know that my VIN has been purchased, but still nothing from them. There's probably an 800 number for customer service, I'll call them with my VIN and see what they say.
 
The experience I had with my last Busa purchase was great! I called Honda East in Toledo, told Lacy what I wanted, she said they had one. I put a deposit of $200 down on my CC. Sales price was $9500 plus tax. I drove up there (9 hours from where I was at), picked it up. Paperwork was ready. Bought lot's of parts, thanked them, they thanked me, and I was on my way. I don't need the feel good come back crap. I know I got a great deal and I am good with it. When I bought my Harley, there was no negotiation, "we are a MSRP Dealer blah blah blah" I signed the papers after about 3 hours of waiting there with my wife and children. I rode home, took it on one ride after, ring gear broke off teath. Rode to the place I bought it (2 hours away) they determined that they didn't have parts to fix. Would not lend me a bike (going on a poker run that day) forced them to give me a ride home and deliver my bike to me once it was finished. I spent almost $20,000 on this bike. So you guys tell me which you think is better...

That's some bull****. Must be a small town dealer cause I know here in Milwaukee, we have two trucks with two 4-place trailers to go pick bikes up and deliver them even at that distance. And also with the parts to fix stuff. If we don't have it, we run to the next dealership that does to pick it up instead of wait for shipping. Hell I had someone pick up a battery just last week cause a guy needed it. Suprised you even stayed after being told we are an MSRP dealer.
 
5,
Short term, my concern is whether or not I would be notified if there was a recall or a TSB from Suzuki ( not whether or not my dealer and Suzuki are licking my boots ) since they dont seem to know I bought one of their products. Is it my dealers fault ? I dunno, it seems like it though.

I would think that Suzuki would have checks and balances to know that my VIN has been purchased, but still nothing from them. There's probably an 800 number for customer service, I'll call them with my VIN and see what they say.

Yes, the dealer has to submit paperwork that is saying this vehicle gets sold. It's checks and balances for the $75 they(the dealers) get for setting up the bike.
 
That's some bull****. Must be a small town dealer cause I know here in Milwaukee, we have two trucks with two 4-place trailers to go pick bikes up and deliver them even at that distance. And also with the parts to fix stuff. If we don't have it, we run to the next dealership that does to pick it up instead of wait for shipping. Hell I had someone pick up a battery just last week cause a guy needed it. Suprised you even stayed after being told we are an MSRP dealer.
Aces and Eights in Mason, OH. They are pretty big. Have a mini Sturgis event every year. They are just tight asses.
 
I'm guessing you bought it from Chicago Cycle? crooks right there... you guys pay about 3k more for bikes up there then we do here in northern Indiana...but hopefully u did get a good deal...btw come down here and ride exit 83 on 80/90 toll road look us up
 
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UMMMM, do we actually expect something from banks and dealers these days, apart from them asking for more money or trying to sell us another scheme so that they make money?
NOT hearing from Suzuki might be a good thing, as they say; "no news is good news!"
I have noticed that even if you wanted to say "thank you" to Suzuki or say something like "can you improve on..." there just ISN'T anywhere to post your message. There is just ZERO public interface as far as I know and dealers...if you say something, it simply means it takes time away from their coffees and doghnuts doesn't it? They DON'T want to know as soon as that new bike leaves the showroom floor. That's about par for the course I'm afraid. Unlike LEXUS who is reputed to give you Opera Tickets and a courtesy car when you get yours serviced, the rest of the "Industry" is pretty much "don't scratch the surface and you won't get a rude response...".
HOWEVER, if you happen to want to BUY a bike, they are ALL EARS and might even kowtow 3 times when you walk in with the money.
To be fair, if I was the dealer, I'd probably do exactly the same thing!
O.
 
Our salesmen are required to follow up with the customer in 24 hours to make sure everything was satisfactory with their bike, and again within 30 days. We also have a third party service that contacts the customer and asks for their feedback on the process. I think that is important as customers will tell them things that they may not share with management, and if there is an issue, we can resove it right away. If there are dealers who don't followup with the customers, it's just bad business, and they probably wont be around long. I'm proud to work for my dealership. we have been in business since 1970 and have several employees who have been there over 25 years.
 
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