Just wanted to send a quick message about my problem today, and some information on how Vintage Car Wash will play games with their customers.
I have been using Vintage since I got back stateside in 2003 and have never had any problems until now. My old Dodge Ram 4x4 hadoversized tires and sat a little tall never had any issues but I guess today was my day.
I went through the Vintage car wash located on Hawkins and Gateway West today in El Paso Texas. As usual when I pulled up and they took my request for the cleaning package I pulled forward and all was well when I left the truck. They vacuumed the truck and pulled it around to get washed. When the truck came out the antenna was lying in the truck just like they always do when they remove them for the car wash itself. After they were done drying the truck and started putting the antenna back on I noticed something was unusual about the antenna and the way it was facing away from the truck. I took a closer look and discovered that the machine somehow grabbed the base and pulled it making the base bend the metal around the quarter panel and leaving a hole at the top of the antenna base. After I spotted the damage, the manager came out and took a look at it. They said they were not responsible for the antenna damage. After I pressed a little harder on him making sure he understood that I was not happy with the answer, he then stated his people always remove the antenna so as to prevent damage like this from happening. When asked if the antenna was removed this time, he replied yes. My next question how can they not be liable for the damage if they removed the antenna then. If they removed the antenna, then the statement at the bottom of the receipt “Not responsible for damage to antennas, loose moldings, non-factory installed items, pre-existing damage, or driver’s negligence†is a mute point; the antenna was removed, no prior damage existed, and it is a factory installed base. He then told me I had to call the area manager to discuss this matter any further. You know me and have seen me with my vehicles, I know of one dent on my truck and for a fact that this happened today while my truck was in the car wash.
I will let you know the results of this problem and if Vintage has taken care of the problem in a satisfactory manner.
If they do not take care of this issue, it is my intent to file a report, and attempt to get all Vintage car wash location's here in El Paso placed off limits for the washing of military TMP/GSA vehicles. We take them pretty often and there was two there while I was waiting.
I have been using Vintage since I got back stateside in 2003 and have never had any problems until now. My old Dodge Ram 4x4 hadoversized tires and sat a little tall never had any issues but I guess today was my day.
I went through the Vintage car wash located on Hawkins and Gateway West today in El Paso Texas. As usual when I pulled up and they took my request for the cleaning package I pulled forward and all was well when I left the truck. They vacuumed the truck and pulled it around to get washed. When the truck came out the antenna was lying in the truck just like they always do when they remove them for the car wash itself. After they were done drying the truck and started putting the antenna back on I noticed something was unusual about the antenna and the way it was facing away from the truck. I took a closer look and discovered that the machine somehow grabbed the base and pulled it making the base bend the metal around the quarter panel and leaving a hole at the top of the antenna base. After I spotted the damage, the manager came out and took a look at it. They said they were not responsible for the antenna damage. After I pressed a little harder on him making sure he understood that I was not happy with the answer, he then stated his people always remove the antenna so as to prevent damage like this from happening. When asked if the antenna was removed this time, he replied yes. My next question how can they not be liable for the damage if they removed the antenna then. If they removed the antenna, then the statement at the bottom of the receipt “Not responsible for damage to antennas, loose moldings, non-factory installed items, pre-existing damage, or driver’s negligence†is a mute point; the antenna was removed, no prior damage existed, and it is a factory installed base. He then told me I had to call the area manager to discuss this matter any further. You know me and have seen me with my vehicles, I know of one dent on my truck and for a fact that this happened today while my truck was in the car wash.
I will let you know the results of this problem and if Vintage has taken care of the problem in a satisfactory manner.
If they do not take care of this issue, it is my intent to file a report, and attempt to get all Vintage car wash location's here in El Paso placed off limits for the washing of military TMP/GSA vehicles. We take them pretty often and there was two there while I was waiting.