SUZUKI NORTH AMERICA

[VaBusa]

Great idea from one of our fine oRg members!  

Here is the contact info for Suzuki in North America.  If you have issues with your bikes or dealer, this info may help.

Full Suzuki Directory  
Contacts  
American Suzuki Motor Corporation 714/996-7040

President, Motorcycle and Marine Operations Masaaki (Mac) Kato

Vice President Mel Harris

ATV Operations Manager Rod Lopusnak

Dealer Network Administration Extension 2312

Dealer Network Manager Tom Buttleman

Suzuki Finance Extension 2111
Suzuki Sales Support/Finance Manager Dirk Gould
Senior Retail Finance Analyst Damon Riddle

Sales Development Department Extension 2324
Sales Development Manager Bob Mueller
Sales Development Senior Specialist
(SEP and L.E.A.P.) Chris Schad

Sales Support Department Extension 2115
Sales Support/Finance Manager Dirk Gould
Sales Incentive Programs - Rider Ed Diane Melot

Sales Order Desk 1-800-756-6867
Sales Order Desk Administrator Jessica Chang
Sales Order Desk Coordinator David De La O
Sales Order Desk Coordinator Michelle Watson


Motorcycle Advertising Department
Advertising Manager Ext. 2355 Steve Bortolamedi
Advertising Specialist Ext. 2262 Keith Williams
Advertising Programs Coordinator Ext. 2355 Lisa Llewellyn
Advertising Coordinator (Co-op) Ext. 2256 Kelly Pierson
Advertising Specialist Interactive (Internet) Ext. 2694 Robert Elliott
Suzuki Sales P.R.O. Help Desk 757-7761 800-950-9097

Motorcycle Communications Department
Communications Manager Ext. 2040 Glenn Hansen
Senior Communications Specialist Ext. 2321 Garret Kai
Press Relations Coordinator Ext. 2257 Joe Felts

Sales Department Field Personnel Regional Sales Managers
West Brea, CA Kevin Conroy (714) 996-7040, Ext. 2376
Midwest Wood Dale, IL Ron Klimcke (630) 616-1260, Ext. 14
South Atlanta, GA Tom Decker (770) 792-8688, Ext. 1114
East Mechanicsburg, PA Mike Logan (717) 791-7000, Ext. 7003
East Asst. Regional Manager Ron Myers (717) 791-7000, Ext. 6113

District Sales Managers Voice Mail: 1-800-950-9097 Identification #
Metro Los Angeles Andy Paluczak 714-1001
Alaska, So California, Arizona Terry Knott Sr. District Sales Manager 714-7001
No. California, Western and Northern Nevada Richard Perrin Sr. District Sales Manager 714-3001
Washington, Oregon, W. Idaho Chuck Wiley 714-4001
So Wyoming, No Colorado, Montana, Utah Terry Hoyt 714-5001
Arizona, New Mexico, Eastern Nevada, Texas, Utah Ash Vaughn 714-6001
Montana, Idaho, Utah, Nevada, Oregon, Washington. Clayne Driever Sr. District Sales Manager 714-1701
N. & S. Dakota, Missouri, Iowa, Oklahoma, Nebraska, Kansas, Montana Adam Hansen 714-1801
Iowa, Missouri, Minnesota Steve Bohn 708-7002
Arkansas, Illinois, Iowa, Missouri, Kansas, Kentucky, Tennessee Tracy Simmons 708-8002
So.Illinois, So. Indiana, E.Kentucky  Denny Allen Sr. District Sales Manager 708-9002
Northern Michigan, Wisconsin Larry Schmick Sr. District Sales Manager 708-1002
Indiana, Kentucky, Ohio, Michigan Jay Elliott 708-1102
Nhio, Indiana Tom Traxler Asst. Regional Manager 708-2602
Michigan Brian Rose 708-2702
Illinois, Indiana, Iowa Luke Sweet 708-2802
Oklahoma, No. Texas, Kansas, New Mexico Paul Wendt 404-1203
Texas Richard Norton 404-1303
Arkansas, Louisiana, Mississippi, parts of Texas, Oklahoma Steve Wood 404-3303
Georgia, Kentucky, No. and So. Carolina, Tennessee Brent Rutherford 404-1503
Georgia, South Carolina Bill Archer 404-1603
Florida Steve Grosso Sr. District Sales Manager 404-1703
North Carolina, South Carolina, Virginia Dan Williams 404-1803
Alabama, Florida, Georgia, Kentucky, Mississippi, Tennessee Jim Gotham 404-3803
Arkansas, Kansas, Mississippi, Missouri, Oklahoma, Tennessee Pat Boyd 404-3903
West Virginia, parts of Virginia, Kentucky, Tennessee, N. Carolina Matt McCormack 609-1904
W. Pennsylvania, Ohio, Maryland, W. Virginia Jim Bugielski Sr. District Sales Manager 609-2004
Delaware, S. New Jersey, E. Pennsylvania Gene Driscoll Sr. District Sales Manager 609-2104
New Jersey, Metro NY, Connecticut, part of Pennsylvania Bill Scharff Sr. District Sales Manager 609-2204
New York, Pennsylvania Tim Sebring 609-2304  
Connecticut, New Hampshire, Vermont, Rhode Island, Massachusetts Dennis Huckins 609-2404
E. Virginia, Maryland, D.C., Delaware, Pennsylvania, W. Virginia  Brian Doran 609-4704
Maine, New Hampshire, Vermont Josh Robinson 609-4804

Parts and Accessories Division  
National Parts Coordination Center 1-800-480-8634
Accessories "Hot Line" 1-800-934-0933

National Parts Staff  
Vice President, Parts and Accessories Takeshi Shimizu
Associate Director, Parts Department Tom Hosner
Parts Publication Specialist Mike Hsu
Sr. Dealer Administrative Specialist Abdul Mansuri

National Accessories Staff  
Sr. Accessories Department Manager Mike Clark
Accessories Sales and Marketing Manager Gary Sherfey
M/C and ATV Accessories Development Manager Craig Scott

Sports Promotion Extension 2263  
Manager, Sports Promotion Ext. 2362 Pat Alexander
Off Road Specialist Ext. 2248 Mike Webb
On Road Specialist Ext. 2254 Morgan Broadhead
Manager, Motocross Support Ext. 2300 Cole Gress
Contingency Coordinator Ext. 2309 Brian Noah
Sports Promotion Coordinator (Off Road/MX) Ext. 2263 Lisa Sheffer
Racing Programs Coordinator (On Road) Ext. 2275 Christy Shibley

Technical Service Extension 2367  
Director, Technical Service  Ext. 2367 Yasuhiro Kawai
Associate Director, Technical Service Ext. 2367 Jim Kirkland
Western Field Service Manager Ext. 2367 Mark Neubauer
Eastern Field Service Manager Ext. 2367 Derek Schoeberle
Technical Training / Publications Ext. 2350 bobo Roy
Warranty Manager  Steve Muthig

Retail Customer Service 714/572-1490
Customer Service Manager Brad Wright

District Technical Service Managers TECH LINE: 1-800-756-3251
California, Arizona Steve Wolf, Sr. Tech. Svc. Mgr.
Oregon, Washington, Idaho, Montana, Alaska Don Dale
Illinois, Wisconsin, Missouri Tim Williams
North Dakota, South Dakota, Iowa, Minnesota, Wisconsin Brad Groth, Sr. Tech. Svc. Mgr.
Indiana, Michigan Jerry Monroe, Sr. Tech. Svc. Mgr.
Connecticut, Maine, Massachusetts, New Hampshire, New York, Rhode Island, Vermont Open
Pennsylvania, New Jersey, New York Jeffrey Adkins
Alabama, Florida, Georgia Chris McDonald
Tennessee, Alabama, Georgia Ed Eskew
Oklahoma, Texas David Witherspoon
New York, Pennsylvania Gary Evans
Delaware, Maryland, Virginia, West Virginia Phil Busch
Arkansas, Louisiana, Missouri, Mississippi Kenny Payton
California, Nevada Rob Marbry
Colorado, Kansas, Nebraska, New Mexico, Utah, Wyoming David Woodcock
Kentucky, Ohio Gregg Hansel
North Carolina, South Carolina Chris Romska

Motorcycle Off-Road Dept 909/364-1367
Motocross Team Manager Roger De Coster

Credit Department Extension 2288  
Credit Director Ext. 2282 Mark Boyer
Administrative Assistant Ext. 2282 Liana Bougunovic
Credit Manager Ext. 2297 Steven Chavez
Sr. Credit Administrator Ext. 2287 Bonnie Mullion
Sr. Credit Administrator Ext. 2285 Beverly Mitchell
Credit Administrator Ext. 2290 Jose Alvarez
Credit Administrator Ext. 2292 Jae Kim
Associate Credit Analyst Ext. 2291 Eirik Carlsen

Suzuki Connect (Previously known as SCAT - Information Technology)
Suzuki Connect Help Desk 866/438-7228

Logistics Extension 2410  
Director of Operations and Logistics Ext. 2410 Mark Eastman
Logistics Mgr.-Containerized Products Ext. 2415 Joelle Pitts
Logistics Analyst-Motorcycle/ATV Tracing Ext. 2402 Leslie Fairbairn
MSO Problems Ext. 2417

 

[Tango1300]

WOW!!! That will be incredible info for anyone needing assistance BEYOND the dealer level!

 

[VaBusa]

(Tango1300 @ Apr. 19 2007,11:48) WOW!!!  That will be incredible info for anyone needing assistance BEYOND the dealer level!

 

Wouldn't it though?!

 

[PDBusa]

Wow, look at all those words. AND in only ONE post.

Thanks Va!

 

[rubber2burn]

Are any of those guys members of the .org?

 

[VaBusa]

(PDBusa @ Apr. 19 2007,12:44) Wow, look at all those words. AND in only ONE post.  

Thanks Va!

I can't take credit here...another member suggested this and sent the list to me...

 

[HRJR]

Quite a list.  I hope I never need to use it.  

Thanks!

 

[05 Busa LE]

That should PINNED!

 

[VaBusa]

It IS pinned

 

[proud dad]

I hope no one has to use it.CAN you amagine the transfers and hold times on the phone!Great to have!

 

[CCbusa05]

Invaluable information! Thanks young lady!

 

[gtrpimp76]

Morgan Broadhead-sports promotion/road specialist?

I thought he's president of the AMA Roadrace division now.

 

[NX95240]

great list .

 

[marlboroman71818]

I called into them one time at the warranty department about some fork seals at 2000 miles. they basicly told me to bend over and refused to let me talk to someone higher at Suzuki. I kept trying to call back to get someone different but the same guy kept answering. God he pissed me off.

 

[babuski]

thanks.....that is good stuff.

 

[hayabusa john]

Nice list, but if you have a good dealer (like Tejas Suzuki) in highlands Tx. you don't have to worry about those things. All dealers have a little customer goodwill account for their good customers,

in escrow. I've owned an Intruder, Katana, GSXR 750, and now the Busa.

 

[Mr Bogus]

(hayabusa john @ May 28 2007,10:46) Nice list, but if you have a good dealer (like Tejas Suzuki) in highlands Tx. you don't have to worry about those things. All dealers have a little customer goodwill account for their good customers,

 in escrow. I've owned an Intruder, Katana, GSXR 750, and now the Busa.

I could use a "good" dealer, mine wants at least a week to fix a leaky rear brake caliper under warranty (they do not have any parts on hand)

Warranty service seems pretty lousy at this point...

Any suggestions would be really welcome (Fort Wayne IN currently)

 

[David Offor]

Can't imagine why they changed the name

"Suzuki Connect (Previously known as SCAT - Information Technology)
Suzuki Connect Help Desk 866/438-7228"

 

[fallenarch]

I wonder if we could all call and ask for an all new 2018 Hayabusa with 230 hp and some of that new GSX1000R electronic goodies?

 

[jellyrug]

I am really pleased with my dealer!!!

His name is "Hands" and he resides at the ends of both my right and left arms.