Please read the factual story below and decide if I overreacted and was wrong getting irritated and threatening to report the situation.
--I ordered a product from EBAY on Wednesday 6/9. The seller immediately confirmed the order and said that it would ship Tuesday morning 6/10.
--Wednesday, 6/16, a full week after the order, I inquired and asked for a tracking number.
--The seller immediately responded, but did not seem aware of my order...he asked how I paid, and for my full name and address. The seller proudly tells me that he ships orders out within 24 hours.
--Still Wednesday, 6/16, I sent him my name and address and the Transaction ID number.
--Later Wednesday, 6/16, seller acknowledged that he received my payment on 6/9, but said he would get back to me with a tracking number. HE NEVER DID!
--Thursday, 6/17, I hit him up again and asked for the status. I informed him that I wanted to install it for a big event over the weekend (Bikes, Babes & BBQ event), and asked him to ship it NDA for arrival on Friday, 6/18. I even gave him my phone number. NO RESPONSE!
--Friday, 6/18, when I really needed the product, I finally get a little irritated and tell him that I need to investigate reporting the situation via E-bay or Pay Pal. Here are some of my exact words: "You now need to confirm that the product has been shipped, or tell me what's going on, or refund my money immediately. I do not have time to go thru all this reporting crap, but once I go down that road, I am relentless. So lets clear this up one way or another.........PLEASE!" I also tell him that I will tell everyone @ Hayabusa.org not to buy from him. I then give him my phone number once again, thinking he might call me and clear it all up.
--Still Friday, 6/18, the seller responds and gives me a little poop for being irritated. He says that he is sorry about the mix up and that he is out of town and can't check, but he is SURE that the product was shipped to me. But, if there was a mistake he would ship it 2nd or NDA. Again he tells me that he ships orders the same day or the next day and that he has 100's in stock.
--Later Friday, still 6/18, seller sent another message saying that he had a girl looking for the order, and if there was a mistake he would ship it out MONDAY MORNING, NDA. He apologizes again and says that he will give me a discount on future orders.
--Monday, 6/21 arrives, and no word from the seller. I wait till 7:06 PM EST to even inquire whether he shipped the product NDA like he said he would.
--Still Monday, 30 minutes later, at 7
PM, I send another message stating the following: "I do not know what to do other than to file a complaint with E-Bay and Pay Pal thru their Buyer Complaint process. I will also post a warning against your company on all of the internet Hayabusa sites like www.hayabusa.org It is not very professional to not even be able to tell a customer if his product has shipped"
--Still Monday evening 8:52 PM EST, he responds, but not only did he fail to ship the product, he asked me for my ADDRESS AGAIN. Not only that, he asked me WHICH VERSION OF THE PRODUCT I ORDERED IN THE FIRST PLACE.
--Still Monday, 8:55 PM the seller sends another message and says that I can have a refund if I want....then tells me that my "lecture" is just a waste of time.
--Still Monday, 8:57 PM, the seller seems pissed and sends yet another message informing me that he sells everyday on Hayabusa.org under a different name. (Scary thought).
--Still Monday, 8:58, I respond to his request for my address and what I ordered. I ask him if he lost my order all together. So I send him a copy of the order confirmation with what I ordered and my full address. I give him my phone number yet again. If you count the original order, this would be the third time that I have provided my phone number and address.
--Finally Monday evening, 9:40 PM EST the seller responds with 4th message and says that he has my address and will ship the product out Tuesday NDA for delivery Wednesday. He says that he receives 100 orders a week and tells me not to freak out because it is a few days late. He says "Its not the end of the world". Meanwhile I didn't have the product for the big bash last weekend, and having it for the parade we are riding in this weekend is in question.
--Tuesday 6/22, two weeks after I ordered and paid for the product. 1:40 PM EST and no word from seller...I send a message asking for confirmation and a tracking number.
--Still Tuesday 2:14 PM EST, the seller responds and apologizes once again, then assures me that I will have it tomorrow. He says that he is out of town and will send the UPS tracking number later tonight.
--Still Tuesday 6/22, at 7:00 EST, I have received no tracking number or indication that the product has been shipped. Who knows. If it shows up tomorrow I will be consider myself lucky.
So the question is whether I was justified getiing a little irritated, or did I overreact?
NEW ENTRY
-- Yesterday, the seller told me at least twice that he would send the tracking number and I would receive the product TODAY. But as of Wednesday morning 6/23, he has not sent the tracking number, or an e-mail, or a phone call.
<!--EDIT|Thinker62
Reason for Edit: None given...|1088008974 -->
--I ordered a product from EBAY on Wednesday 6/9. The seller immediately confirmed the order and said that it would ship Tuesday morning 6/10.
--Wednesday, 6/16, a full week after the order, I inquired and asked for a tracking number.
--The seller immediately responded, but did not seem aware of my order...he asked how I paid, and for my full name and address. The seller proudly tells me that he ships orders out within 24 hours.
--Still Wednesday, 6/16, I sent him my name and address and the Transaction ID number.
--Later Wednesday, 6/16, seller acknowledged that he received my payment on 6/9, but said he would get back to me with a tracking number. HE NEVER DID!
--Thursday, 6/17, I hit him up again and asked for the status. I informed him that I wanted to install it for a big event over the weekend (Bikes, Babes & BBQ event), and asked him to ship it NDA for arrival on Friday, 6/18. I even gave him my phone number. NO RESPONSE!
--Friday, 6/18, when I really needed the product, I finally get a little irritated and tell him that I need to investigate reporting the situation via E-bay or Pay Pal. Here are some of my exact words: "You now need to confirm that the product has been shipped, or tell me what's going on, or refund my money immediately. I do not have time to go thru all this reporting crap, but once I go down that road, I am relentless. So lets clear this up one way or another.........PLEASE!" I also tell him that I will tell everyone @ Hayabusa.org not to buy from him. I then give him my phone number once again, thinking he might call me and clear it all up.
--Still Friday, 6/18, the seller responds and gives me a little poop for being irritated. He says that he is sorry about the mix up and that he is out of town and can't check, but he is SURE that the product was shipped to me. But, if there was a mistake he would ship it 2nd or NDA. Again he tells me that he ships orders the same day or the next day and that he has 100's in stock.
--Later Friday, still 6/18, seller sent another message saying that he had a girl looking for the order, and if there was a mistake he would ship it out MONDAY MORNING, NDA. He apologizes again and says that he will give me a discount on future orders.
--Monday, 6/21 arrives, and no word from the seller. I wait till 7:06 PM EST to even inquire whether he shipped the product NDA like he said he would.
--Still Monday, 30 minutes later, at 7
PM, I send another message stating the following: "I do not know what to do other than to file a complaint with E-Bay and Pay Pal thru their Buyer Complaint process. I will also post a warning against your company on all of the internet Hayabusa sites like www.hayabusa.org It is not very professional to not even be able to tell a customer if his product has shipped"--Still Monday evening 8:52 PM EST, he responds, but not only did he fail to ship the product, he asked me for my ADDRESS AGAIN. Not only that, he asked me WHICH VERSION OF THE PRODUCT I ORDERED IN THE FIRST PLACE.
--Still Monday, 8:55 PM the seller sends another message and says that I can have a refund if I want....then tells me that my "lecture" is just a waste of time.
--Still Monday, 8:57 PM, the seller seems pissed and sends yet another message informing me that he sells everyday on Hayabusa.org under a different name. (Scary thought).
--Still Monday, 8:58, I respond to his request for my address and what I ordered. I ask him if he lost my order all together. So I send him a copy of the order confirmation with what I ordered and my full address. I give him my phone number yet again. If you count the original order, this would be the third time that I have provided my phone number and address.
--Finally Monday evening, 9:40 PM EST the seller responds with 4th message and says that he has my address and will ship the product out Tuesday NDA for delivery Wednesday. He says that he receives 100 orders a week and tells me not to freak out because it is a few days late. He says "Its not the end of the world". Meanwhile I didn't have the product for the big bash last weekend, and having it for the parade we are riding in this weekend is in question.
--Tuesday 6/22, two weeks after I ordered and paid for the product. 1:40 PM EST and no word from seller...I send a message asking for confirmation and a tracking number.
--Still Tuesday 2:14 PM EST, the seller responds and apologizes once again, then assures me that I will have it tomorrow. He says that he is out of town and will send the UPS tracking number later tonight.
--Still Tuesday 6/22, at 7:00 EST, I have received no tracking number or indication that the product has been shipped. Who knows. If it shows up tomorrow I will be consider myself lucky.
So the question is whether I was justified getiing a little irritated, or did I overreact?
NEW ENTRY
-- Yesterday, the seller told me at least twice that he would send the tracking number and I would receive the product TODAY. But as of Wednesday morning 6/23, he has not sent the tracking number, or an e-mail, or a phone call.
<!--EDIT|Thinker62
Reason for Edit: None given...|1088008974 -->
