jch364
Registered
Some time ago I think i did a thread about pinnacle wax. At the very least I had posted up some comments on them. I said then and I still say now that the products they sell are truly outstanding. They are expensive compared to off the shelf waxes. The quality and shine I think is better than anything I have every used and I have tried probable everything off the shelf. Now whether its really worth the price or not I will leave up to you but recently I did have this experience on the phone with them.
I noticed a couple of weeks ago that the pinnacle paint cleanser that i had bought almost 2 years ago had seperated. No matter how hard I shook the bottle it would not mix. None of the other bottles of stuff I got did this. Just the paint cleanser. I figured that i was just stuck and wouldnt be able to do anything about it but i figured i would call them anyway. So I did. The guy looked up my address and verified what I purchased and when and then said that he would send me out another bottle to replace this one for free. Never hesitated. Now thats customer service. He didnt have to do that. It had been almost 2 years after all, but he did.
Dont think anyone else would have been so willing to do that. Its a great line of products and a great customer service. High end stuff but they really do want the customer to be happy with what they purchased.
Just thought I would pass that along and recommend them to anyone to try. Great stuff!
I noticed a couple of weeks ago that the pinnacle paint cleanser that i had bought almost 2 years ago had seperated. No matter how hard I shook the bottle it would not mix. None of the other bottles of stuff I got did this. Just the paint cleanser. I figured that i was just stuck and wouldnt be able to do anything about it but i figured i would call them anyway. So I did. The guy looked up my address and verified what I purchased and when and then said that he would send me out another bottle to replace this one for free. Never hesitated. Now thats customer service. He didnt have to do that. It had been almost 2 years after all, but he did.
Dont think anyone else would have been so willing to do that. Its a great line of products and a great customer service. High end stuff but they really do want the customer to be happy with what they purchased.
Just thought I would pass that along and recommend them to anyone to try. Great stuff!