Aquaman
Banned Permanently By MC Mustang
Brandon,
Just to shed some insight on this and clarify the matter…………….
When the email said that “agents of the carrier†would be visiting you, that doesn’t mean FBI agents are coming to arrest you. That means that the carrier (UPS) would send their agents to investigate where the package went. When you placed the dispute with your credit card, you said non-receipt of merchandise. Given that the item was shipped out UPS places an investigation, also known as a tracer on the package. Basically, because they want to ensure that the item wasn’t lost or delivered to your neighbor, etc. You talk as if it was a threat, it was not – it was standard UPS procedure that I have no control over.
As far as the rest of your remarks, the item that you ordered was not made nor shipped to you from us. It came to you directly from importer. You placed the order for a piece of bodywork that was made in France and imported to the states. You were told on the phone that this was a backordered item. You were also emailed this information and it states that same information on your account online.
As an aftermarket parts retailer, we do not manufacturer any parts whatsoever. It would be impossible for us to make all of the thousands of parts we carry. Naturally we do not have control over the production of these parts. When a customer calls to check the status of their order, we have to call the manufacturer and check the status with them. They give us a date and we give the date to the customer. We have no control over what they tell us, we are simply relaying the information they provide. In most cases, such as this one, the products are even shipped directly from them to you. If you ordered from us, from someone else or even directly from the manufacturer, you will get the same delays and the same stories.....that because the delays are straight from the manufacturer. We are understandably blamed for this because we are the company that is taking the actual order. It is unfortunate that the system works this way, but there is really nothing that we can do as resellers. The reason we exist is to offer everything all at one place and at a good price. If you were to go directly to the manufacturer, you would get the same delay and you would pay full retail....not to mention you would have to buy your stuff from many different places.
You never mentioned to us that the piece that you received was the wrong color. Again, as I mentioned we do not make this part, however I am sure that the manufacturer would have made right on this situation and gotten it re-painted for you. You are understandably upset due to the unexpected delay. However, in your responses you do not have to use those words with me directly as I am not the exact person who wronged you. We appreciate your business and we would like to make you happy. We would like to hear your suggestions on what you would like me to do to serve you better.
Again, I do apologize for the delay from the vendor and any inconveniences this may have caused you.
Ok,that's a bunch of BULL cause here is the email they sent me:
Dear Brandon ,
Thank you for placing an order with ExoticSportbike.com.
Your order number is 12459.
You may check the status of your order anytime by visiting our order status
page at http://www.exoticsportbike.com/order_status.htm.
You may also chat LIVE with a customer service representative at
http://www.exoticsportbike.com/live_help.htm.
Please do not call our Sales Line, as our Sales Reps will not be able to
assist you.
You can expect to receive your order between 5-10 business days.
If an item is on backorder, we will make every attempt to notify you as soon
as possible.
If you ordered multiple items, your order may arrive in separate packages
and you will receive a separate email for each shipment.
ORDER SUMMARY
Order Number: 12459
Order Date: 1/17/2006
BILLING INFORMATION:
Brandon Proulx
XXXXXXXXXX
try to find me, HUH zzzzz
SHIPPING INFORMATION:
XXXXXXXXXX
try to find me, HUH zzzzz
Thank you for your order and we look forward to doing business with you in
the future.
CustomerService@ExoticSportbike.com
Please remember that there is a 20% restocking fee on all returned items and
there is a 20% cancellation fee on all cancelled orders (please read the
"Policies" section of our web site for more information).
And this is another one I sent them when I was being nice to them:
From: nickythedobie@juno.com [mailto:nickythedobie@juno.com]
Sent: Friday, March 10, 2006 10:09 AM
To: Webmaster@ExoticSportbike.com
Subject: Re: Order Confirmation
Me:
Why am i still waiting for this piece? It has been almost 2 months....
And your customer service is of no help.Please respond to this
Them:
***This is an automated message generated by our web server***
If your matter pertains to a technical issue with our web site, a technician will immediately address the issue.
If your matter pertains to order status or customer service related issues please email customerservice@exoticsportbike.com
If your matter pertains to placing an order or sales related issues please email sales@exoticsportbike.com
***If this is not a technical issue related to our web site, your message will be deleted***
Thank you!
This is they're customer service.......
I never ever recieved an email that stated the pc. was on backorder!
<!--EDIT|thrasherfox
Reason for Edit: "Modified to protect the innocent (busa that is
)"|1143726456 -->
Just to shed some insight on this and clarify the matter…………….
When the email said that “agents of the carrier†would be visiting you, that doesn’t mean FBI agents are coming to arrest you. That means that the carrier (UPS) would send their agents to investigate where the package went. When you placed the dispute with your credit card, you said non-receipt of merchandise. Given that the item was shipped out UPS places an investigation, also known as a tracer on the package. Basically, because they want to ensure that the item wasn’t lost or delivered to your neighbor, etc. You talk as if it was a threat, it was not – it was standard UPS procedure that I have no control over.
As far as the rest of your remarks, the item that you ordered was not made nor shipped to you from us. It came to you directly from importer. You placed the order for a piece of bodywork that was made in France and imported to the states. You were told on the phone that this was a backordered item. You were also emailed this information and it states that same information on your account online.
As an aftermarket parts retailer, we do not manufacturer any parts whatsoever. It would be impossible for us to make all of the thousands of parts we carry. Naturally we do not have control over the production of these parts. When a customer calls to check the status of their order, we have to call the manufacturer and check the status with them. They give us a date and we give the date to the customer. We have no control over what they tell us, we are simply relaying the information they provide. In most cases, such as this one, the products are even shipped directly from them to you. If you ordered from us, from someone else or even directly from the manufacturer, you will get the same delays and the same stories.....that because the delays are straight from the manufacturer. We are understandably blamed for this because we are the company that is taking the actual order. It is unfortunate that the system works this way, but there is really nothing that we can do as resellers. The reason we exist is to offer everything all at one place and at a good price. If you were to go directly to the manufacturer, you would get the same delay and you would pay full retail....not to mention you would have to buy your stuff from many different places.
You never mentioned to us that the piece that you received was the wrong color. Again, as I mentioned we do not make this part, however I am sure that the manufacturer would have made right on this situation and gotten it re-painted for you. You are understandably upset due to the unexpected delay. However, in your responses you do not have to use those words with me directly as I am not the exact person who wronged you. We appreciate your business and we would like to make you happy. We would like to hear your suggestions on what you would like me to do to serve you better.
Again, I do apologize for the delay from the vendor and any inconveniences this may have caused you.
Ok,that's a bunch of BULL cause here is the email they sent me:
Dear Brandon ,
Thank you for placing an order with ExoticSportbike.com.
Your order number is 12459.
You may check the status of your order anytime by visiting our order status
page at http://www.exoticsportbike.com/order_status.htm.
You may also chat LIVE with a customer service representative at
http://www.exoticsportbike.com/live_help.htm.
Please do not call our Sales Line, as our Sales Reps will not be able to
assist you.
You can expect to receive your order between 5-10 business days.
If an item is on backorder, we will make every attempt to notify you as soon
as possible.
If you ordered multiple items, your order may arrive in separate packages
and you will receive a separate email for each shipment.
ORDER SUMMARY
Order Number: 12459
Order Date: 1/17/2006
BILLING INFORMATION:
Brandon Proulx
XXXXXXXXXX
try to find me, HUH zzzzz
SHIPPING INFORMATION:
XXXXXXXXXX
try to find me, HUH zzzzz
Thank you for your order and we look forward to doing business with you in
the future.
CustomerService@ExoticSportbike.com
Please remember that there is a 20% restocking fee on all returned items and
there is a 20% cancellation fee on all cancelled orders (please read the
"Policies" section of our web site for more information).
And this is another one I sent them when I was being nice to them:
From: nickythedobie@juno.com [mailto:nickythedobie@juno.com]
Sent: Friday, March 10, 2006 10:09 AM
To: Webmaster@ExoticSportbike.com
Subject: Re: Order Confirmation
Me:
Why am i still waiting for this piece? It has been almost 2 months....
And your customer service is of no help.Please respond to this
Them:
***This is an automated message generated by our web server***
If your matter pertains to a technical issue with our web site, a technician will immediately address the issue.
If your matter pertains to order status or customer service related issues please email customerservice@exoticsportbike.com
If your matter pertains to placing an order or sales related issues please email sales@exoticsportbike.com
***If this is not a technical issue related to our web site, your message will be deleted***
Thank you!
This is they're customer service.......
I never ever recieved an email that stated the pc. was on backorder!
<!--EDIT|thrasherfox
Reason for Edit: "Modified to protect the innocent (busa that is
)"|1143726456 -->
