Consumers seem to have lost their voice in the customer service world. Here's a little known web site with short cuts to help cut through the automated phone maze.
I HATE menu systems. They talk SO SLOW and I tire of hearing:
"Please listen carefully as our menu options have changed" - I dont care I never knew what they were before
"You call is very important to us" - no kidding? That's why you spent 50K on a voice activated menu system
Just tell me the options, and speak normal speed and clear.... better yet, fire that dumb computer and give a human being a job. I rather a human transfer me to someone in 30 seconds than punch through 6 levels of menus for 3 minutes.
Anymore, I # or 0 out and start in on the person that answers telling them I have been disconnected twice and transferred around 5 times and need to find a HUMAN than can help me. But mom is figuring that story out and putting me back on hold anyway
menial tasks I guess. The automated system doesn't phone in sick,get pregnant and want a years pay,or get in motorcycle accidents.
Fewer and fewer automated systems have that "press 0" for human option any more thou.
I'll share a little secret with you thou...it has saved me hundreds of minutes over the years in phone time...
When the automated phone answering service says, "If you are calling from a rotary phone,please hold while we transfer you to a service representative."
I LOVE THAT,and thats what I do,wait about 15 seconds and get a real human.
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