I've been using the Gerbings gloves and jacket liner for the past three winters after damn near freezing on my ride down to Florida from VA in March of 02.
When I first got the gear, the right glove kept popping the fuze. I took it back to where I got them and they replaced them no questions asked (Morton's BMW in Spotsylvania VA).
I had a problem with the left glove when I was riding from Florida back in April. I sent an e-mail to Gerbings and Jeff Gerbing (son of the founder, now in charge I guess) replied. "Send the gloves and we'll make it right".
In October when I was coming back from Arizona, the right glove stopped working. When I got home, I found out it was the connector on the jacket had broken off. I sent another e-mail and Jeff said to send it back and it'd be fixed.
Unfortunately when I got it back, the plug must have been put back on backwards (if that's possible) and it shorted out the right glove. Another e-mail and I've sent the jacket and gloves back.
The gear has worked without problem since I got them in 02. I've put three years of cold weather use on them so some wear is expected. I thought it was pretty cool that it's an unconditional warranty though.
Carl
Edit: 8 degrees lowest temp. 15 lowest without electrics (lowest so far this year with the gear in the shop right now).
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