I contracted them to ship my motorcycle (Sept 13). They scheduled it to be picked up a week later on 9/20. Needless to say, I was impressed. My scheduled day came and went and I never heard anything from Express Auto.
I contacted them on 9/21 and asked them what was happening with my shipment. They sounded surprised that my bike had not been picked up. They told me they’d call me back. They called me back and told me that the carrier was full and so my bike wasn’t picked up. I’m thinking to myself….Geez, good thing I called or they still wouldn’t know that they weren’t following through. I guess I’m not getting my bike by the weekend…
They told me that they would do their best to reschedule my pickup ASAP. I’m thinking okay, the first time didn’t take very long, this won’t be too bad. They called me on 9/22 to let me know that my bike wouldn’t be picked up until 9/29 with a delivery of 10/2 (a Monday). What!?!
I called them and told them that the last big motorcycle rally of the year was on 10/1 and I didn’t want to miss that. They told me that they could undispatch that pickup and try for another one but they couldn’t guarantee a date sooner. So basically I could play the lottery and wish upon a star that someone else could do a better job.
I ended up driving a total of 1,600 miles to pick the bike up myself. This allowed me to have my bike for the rally and not miss out on one of the few weekends left before the weather turns bad.
Express Auto Transport is charging me $100 for cancelling their services. This is attributed to their interpretation of their contract with me. This really is an interpretation issue as what they have in writing is not very clear. I believe that most consumers would not interpret their contract the way they do.
Long story, short….It cost me an extra $100 to wait two weeks to have to drive 1,600 miles and pick the bike up myself. The good thing is that even with the extra $100 charge and an overnight stay in Memphis (Beale street is awesome!!!), I still saved money over having them do it.
Even shorter version....
I would not recommend this company to anyone.