Does a full system void warranty?

1meanZ

Registered
I have a deposit on a Busa and I'm already planning my mods
wink.gif
A 4-2-1 system and pcIIIR is my 1st planned mod. I know with cars the part has to be the cause of the problem in order for the manufacturer to void the warranty. Does it work the same with bikes? I can see a TRE voiding the warranty but that is easily removed. I'm just wondering if it's even worth considering an extended warranty if minor mods will void it.
 
usually if the dealer you purchased it from does the install on the pipe and you buy it from them, they will honer your exahust, ask them first, if they say no, dont ever let them know it has a pipe on it, and just go back to stock if you have any probs. some shops are cool, some shops arent...
 
Go buy the new issue of Sport Rider, they have an article about this very thing. It explains the Magnuson-Moss warranty act. I have the 48 mo Suzuki extended warranty so I went to my dealer and talked with the service writer about the mods I was going to do, basically the BDE gen3, pair removal and pc3r, suggested air box mod & BMC filter. Not alot of mod, but the writer told me that they are instructed to contact the rep if they even have an inkling that a person has messed with mapping/ timming. Warranty denied. Now, it is true that they cannot deny if the problem is not related to the mod. however, they can make getting warranty a pain in the ass for you. Depends on your dealer. After reading the M&M act, I am going ahead with my mods when money allows.( in other words, when she gives me some more money) Buy the mag, read the article, decide for yourself....
poke.gif
 
The Magnuson-Moss warranty act does cover this very thing and can protect you. However, if the problem you are having has an aftermarket mod done to the same, they can make your warranty claim go 'poof'. Although they must "prove", even then, that the specific mod caused the problem, it is easy to deny a claim. And imagine how easily a judge, who probably knows nothing of mechanics or electronics,  could be convinced in small claims court that your 'related' mod caused the problem.

Bottom line, if something does happen, don't just let them tell you "yep, that caused it". Make them prove it. If they came to this diagnosis by using test equipment, service manuals, or visual methods, it will be easy to reproduce that same diagnosis for you. You will find that 99% of the time they have just guessed that this caused the problem and did no such research. This will become obvious when you ask them them to show you in detail how the diagnosis was achieved and they refuse or become agitated/angry.

I have considerable experiences in this last scenario from when I used to manage custom car audio shops. When something went wrong with a new car the dealership would see aftermarket audio equipment in the car and just assume that it was the fault of it or the installer. Trust me this challenge to them works. It will either get them to fix it, show you that your mod did cause the problem, or that they were full of poop and they are pissed you found out.

One example before I shut up. A custom system put into a new Cadillac. Next day the check engine light comes on and the customer takes it to the dealership. After 3 hours the dealer says that the new sound system is to blame. She comes back to us and I check my installers work personally. Nothing wrong. I get in her car with her and drive back to the dealership to talk to the service manager. We agree that the technician will come out and talk to us, and that's when i hit him, not literally.

I patiently let him explain that the car audio system is to blame and that it will cost over $1000 to put in a new computer. I then ask him a very simple Q. "Show me how you came to this diagnosis, and where specifically the problem lies in our installation". He tried to dodge it with turbo-spew. I again restated my Q and he refused to answer. Service manager now back with us and the mechanic admits that he did no such troubleshooting and just assumed that the aftermarket mod was to blame. Turns out it was a defective 'catastrophic' converter that had triggered the service light, and not our system.

Cold busted and he's apologizing to all involved. I have done this numerous times and had similar outcomes. Just make sure you are not at fault before assaulting the dealership. Also don't be fooled that this is just a service technician problem and it is not done at the behest of the service manager to save time and make money. I am not saying that all, or even most dealerships or technicians are bad. But you will know one when you find it and now you will have an easy tool to figure it out!


soapbox.gif
 
type.gif
 
rant.gif
 
smile.gif
 
you have to understand what warranty is or is not before you do things.
A warranty is for defects in workmanship or material caused by the manufacturer. so if a part fail and it was due to the manufacture fault then you are covered , if it fails due to other than manufacture fault it is your fault
 
That is what I have always been told, that they had to prove that the mod caused the problem. But they can be butts about it.
 
I wonder if I can get my warranty money back since it hasn't been 1 year yet and I did the mods that will void most of it...?
 
Back
Top