thouse people are3 scam artits..they charged my credit card 6200 for a 4900 kit and didnt want to give my money back then i went there to install the 300 kit they charged me 400 more they re scam artits thief and more..beware when u buy from them as u can get the same kits they are selling u from trac atc and fullthrottle motorsports for less then they charge and the parts they sell u can get them for less also....if u need a 240,300,330 or any of them kits i will advise u to go to trac or fully throttle motorsports they less for 30 percent less then roaring toyz...
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Roaring Toyz Rebuttal
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Roaring Toyz Rebuttal
Originally Posted by Roaring Toyz View Post
Just was made aware of this thread and wanted to tell the story.
Got a phone call from a customer who wanted a 300 kit. They wanted it right now, whatever we had in stock and were coming to get it right away. [1st sign of a credit card fraud..very nervous] Informed customer of what parts we had in stock and prices. Next day [Thurs.] women shows up to pick up kit/parts. Credit card matches, I.D. matches so against better judgement we let the transaction fly and customer leaves happy.
The next day [Fri.] we receive a call from the customer that the rear hub on the wheel is not correct. Turns out the P.M. 300 rear wheel has a 240 hub on it and will not work. We never removed from box and checked the wheel close after receipt from P.M. Our mistake. We ship a set of P.M. 300 Rear hubs next day air Sat. delivery at our expense to try and make things right.
Tues. we recieve a call from the customer that says he just picked up his bike from guy that installed his kit and didnt make it 20 mins. down the road before the rear wheel started wobbling. We asked him to send pictures and advised him to bring us the bike for inspection and repair.
Wed. bike shows up with upset customer. We stop all current jobs, clear a lift and work on his bike until finish so he can leave with a nice, well operating machine. We find the rear hub was installed wrong, bolts in wrong holes, cross threaded with washers doubled up on some bolts, missing on others. Hub is not seated properly, mounted crooked and hub threads are stripped. Bearings are blown out and hubs are destroyed. We replace rear hubs, reinstall, repair master links on both chains correctly so chains will not pop off, adjust chains and jackshaft correctly, reroute and rebleed rear brake line. After replacing the rear hubs and all labor we charge customer $428 with tax. Customer is mad and complaining asking for a better deal saying he is upset we ripped him off.
Wanting to have a happy customer we give him $100 bill back trying to make customer leave on a good note and he leaves happy. Keep in mind the rear hubs alone cost us more then the repair.
Fri. morning here I am reading this post bashing us for ripping him off? Now we have to defend a credit card charge back to get payment for our parts and service. Nice!
Robert Fisher
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