When someone does a good job supporting their product, they should get credit for it.
This last weekend at Barber, the TPU strap that holds the outside of the Supertech R boot together came off in my hands.
When I got back on Monday, I looked them up online, started to contact via email, but said what the heck I'll call and see if I get anyone. A person picked up on second ring: I told him what my problem was and how could I order the replacement part (mentioning I just bought the boot last year). He asked me for my address and phone number, and said he'd send me a set (that's TWO), no charge. A few hours later, he called me back and said "I don't have any black ones, so I'm going to send you what I have (White) and when the Black one's come in I'll send you a full set of those, also. I don't even think I'll be wearing these boots until the black ones have time to show up, so I will have THREE Spares if it happens again.
Tonight I came home (3 days later) and look what was in my mailbox. Not the top pic the boot on the left...
That's dang good service. I LOVE my Supertech R boot: They are comfortable, have a really TOUGH sole, and most importantly, there is nothing on the inside of the boot to interfere with the rearsets while I'm riding. I still have my Sidi's that I street ride with, but I caught my inner strap several times with my rearsets while track riding and I didn't like that one bit. If I could only have one set of riding boots, it would be the Supertech R's. The extra cost over the Sidi's were worth it.
Thank you A-stars for doing such a great job standing behind your product and your excellent customer service!
This last weekend at Barber, the TPU strap that holds the outside of the Supertech R boot together came off in my hands.
When I got back on Monday, I looked them up online, started to contact via email, but said what the heck I'll call and see if I get anyone. A person picked up on second ring: I told him what my problem was and how could I order the replacement part (mentioning I just bought the boot last year). He asked me for my address and phone number, and said he'd send me a set (that's TWO), no charge. A few hours later, he called me back and said "I don't have any black ones, so I'm going to send you what I have (White) and when the Black one's come in I'll send you a full set of those, also. I don't even think I'll be wearing these boots until the black ones have time to show up, so I will have THREE Spares if it happens again.
Tonight I came home (3 days later) and look what was in my mailbox. Not the top pic the boot on the left...
That's dang good service. I LOVE my Supertech R boot: They are comfortable, have a really TOUGH sole, and most importantly, there is nothing on the inside of the boot to interfere with the rearsets while I'm riding. I still have my Sidi's that I street ride with, but I caught my inner strap several times with my rearsets while track riding and I didn't like that one bit. If I could only have one set of riding boots, it would be the Supertech R's. The extra cost over the Sidi's were worth it.
Thank you A-stars for doing such a great job standing behind your product and your excellent customer service!
