I bought my new 08 Black/Gray Busa from Suzuki of Sarasota back in February. That's something like 600 miles from home, so I can't just run over there. When I took it to my local dealer for the 600 mile service, the service manager asked me where the clear vinyl (I'm assuming vinyl) protective film came from. I just assumed that it was from the factory, but he said they'd never seen it on any of their bikes. He even showed me an 09 in the showroom and it did not have it. He pointed out some places where the application was imperfect and recommended that I talk to the dealer where I bought the bike to get more info. After doing some research, it appears to be an Xpel Paint Protection Kit.
So, I called the service manager at Suzuki of Sarasota who said he had no idea what I was talking about and assured me that they do not put anything like that on their bikes. I bought the bike NEW from them and he doesn't know what I'm talking about? He said to send him some pictures and he'd get back to me.
I then called American Suzuki to get a straight answer. I explained to them that this stuff was on my bike when I bought it new, but nobody seems to know where it came from. They wouldn't answer me as to whether or not it could be from the factory (and ultimately their responsibility for warranty purposes.) They said they'd need to get pictures from a dealer before they could decide where it came from. They also said that if it was applied by a dealer, then they would try to assist me (lean on the dealer) to get it taken care of.
Well, It's been about two weeks since I sent pictures to the selling dealer, and I've received no reply. I haven't had much time to follow up, but fully intend to get on their case next week. This stuff came from somewhere and it wasn't me. They could at at least tell me if they got the bike from another dealer, then maybe they can help out. Anyway, I'm getting pretty frustrated with this stuff and I want it off my bike. If it's from the factory, then I want it to be reinstalled correctly. I looked through my paperwork and there are no parts or accessories mentioned in any of it.
It wasn't bothering me too much until the tank covering started to tear from my jacket zipper. I decided to remove that section and apply a Suzuki tank pad, but I noticed that it is applied over the stickers up the side of my tank, and I'm afraid they'll come off with it. If I could remove it from the whole bike without damaging the stickers, I'd do that and be done with it. I pulled up a small corner of it and it seems very sticky, so now I'm afraid to mess with it. So now I'm stuck with a Busa that I can't ride for fear of scratching the tank, but I'm also afraid to remove this... stuff! Ok, I'm getting upset about it.
I'm attaching some pics of it. You can see how the factory stickers get an outline where this stuff doesn't lay flat around the edges. You can also see how it looks wrinkled on some curved surfaces and the edges don't always lay down correctly. There's one pic of the tank piece that I want to replace and you can see where my zipper had been against it.
Do any of you know anything about this stuff, or have any information at all that I could use here? I would really appreciate any help that you have to offer.
Thanks,
Daniel
So, I called the service manager at Suzuki of Sarasota who said he had no idea what I was talking about and assured me that they do not put anything like that on their bikes. I bought the bike NEW from them and he doesn't know what I'm talking about? He said to send him some pictures and he'd get back to me.
I then called American Suzuki to get a straight answer. I explained to them that this stuff was on my bike when I bought it new, but nobody seems to know where it came from. They wouldn't answer me as to whether or not it could be from the factory (and ultimately their responsibility for warranty purposes.) They said they'd need to get pictures from a dealer before they could decide where it came from. They also said that if it was applied by a dealer, then they would try to assist me (lean on the dealer) to get it taken care of.
Well, It's been about two weeks since I sent pictures to the selling dealer, and I've received no reply. I haven't had much time to follow up, but fully intend to get on their case next week. This stuff came from somewhere and it wasn't me. They could at at least tell me if they got the bike from another dealer, then maybe they can help out. Anyway, I'm getting pretty frustrated with this stuff and I want it off my bike. If it's from the factory, then I want it to be reinstalled correctly. I looked through my paperwork and there are no parts or accessories mentioned in any of it.
It wasn't bothering me too much until the tank covering started to tear from my jacket zipper. I decided to remove that section and apply a Suzuki tank pad, but I noticed that it is applied over the stickers up the side of my tank, and I'm afraid they'll come off with it. If I could remove it from the whole bike without damaging the stickers, I'd do that and be done with it. I pulled up a small corner of it and it seems very sticky, so now I'm afraid to mess with it. So now I'm stuck with a Busa that I can't ride for fear of scratching the tank, but I'm also afraid to remove this... stuff! Ok, I'm getting upset about it.
I'm attaching some pics of it. You can see how the factory stickers get an outline where this stuff doesn't lay flat around the edges. You can also see how it looks wrinkled on some curved surfaces and the edges don't always lay down correctly. There's one pic of the tank piece that I want to replace and you can see where my zipper had been against it.
Do any of you know anything about this stuff, or have any information at all that I could use here? I would really appreciate any help that you have to offer.
Thanks,
Daniel
