Unfortunately they've discontinued their forum. Luckily support is available 24/5, no weekends unfortunately, and they're very responsive and helpful.
My ecu was flashed previously and was not locked but the bin file was "owned" by the previous tuner. Woolrich support transferred it to me and I was able to read, modify (just dropped the idle a little bit) and reflash.
The Woolrich software is pretty nice. A bit clunky compared to HPTuners (car tuning software) but easy enough to work with.
Next trick is to try to learn how to actually tune.
I recommend this product.