This might get long so my apologies in advance. This probably won't be relevant to anyone now but after 2 days of searching relentlessly, I would have loved to have this information, so here it is for the next person that needs it....
I recently purchased a TomTom Rider 2 GPS on Fleabay for $250. Normally the unit goes for anywhere from $450 - $550. It's used but in like new condition with the exception that it did not come with the cradle. The cradle or dock or "shoe" as TomTom calls it can be mounted to most mounting systems and holds the GPS unit.
Without this cradle, the GPS can't be used on the busa.
Here's a pic of it on a triumph
The cradle is made of plastic and I read lots of reports of it breaking or cracking and the GPS being destroyed as it hit the ground.
Regardless, I needed one. After 2 days of fruitless internet surfing I broke down and called TomTom directly. The first service rep I spoke to told me, "Oh, Ram Mount makes those for us, call them" Oooook.
I called Ram Mount and they said, "what was she on? we don't make that" Ok, thx.
So I call a few TomTom distributors. Oh, yeah, we don't stock those, call TomTom. I'm getting dizzy now.
I call TomTom back and got a different rep.
him: "Oh yeah, the 'shoe' is what you want."
me: "yeah, sure, I have a credit card, let's do this"
him: "can't. We don't sell them"
me: "ummmm, sure you do. You put them in a box, go open a box and get me one"
him: "Sorry, you need to buy a new unit"
me: "<censored>"
him: "You can complain on the TomTom forums, maybe they can help you"
me: "<censored again>"
him: "Is your unit in warranty?"
me: "I don't know. It's at home and I don't have the serial #"
him: "Oh, if it's under warranty I can send another shoe out today"
me: "now we're getting somewhere, ship it!"
him: "can't do it without verifying it's under warranty"
me: "arrrrghhhhhhhhhhh"
(since I purchased on fleabay, I just know it's not under any kind of warranty)
To make a long story not as long, they have the part but will not sell them. They will only replace broken ones that are under warranty.
After getting more angry than I've ever been I took this newfound knowledge of a "shoe" and was able to find this beauty.
It's made by a company that makes BMW parts and this one is aluminum and holds the unit more securely. I've already placed the order on an in-stock part. Woohooo!
The URL for the part directly is: Wunderlich America: Extreme Bracket
I will never buy another TomTom product and I will do my best to make sure nobody else does either. Their product is good (I also have a TomTom One) but their customer service is the worst I have ever encountered. I am also writing a letter to their CEO to let them know how dissatisfied I am.
I recently purchased a TomTom Rider 2 GPS on Fleabay for $250. Normally the unit goes for anywhere from $450 - $550. It's used but in like new condition with the exception that it did not come with the cradle. The cradle or dock or "shoe" as TomTom calls it can be mounted to most mounting systems and holds the GPS unit.
Without this cradle, the GPS can't be used on the busa.
Here's a pic of it on a triumph
The cradle is made of plastic and I read lots of reports of it breaking or cracking and the GPS being destroyed as it hit the ground.
Regardless, I needed one. After 2 days of fruitless internet surfing I broke down and called TomTom directly. The first service rep I spoke to told me, "Oh, Ram Mount makes those for us, call them" Oooook.
I called Ram Mount and they said, "what was she on? we don't make that" Ok, thx.
So I call a few TomTom distributors. Oh, yeah, we don't stock those, call TomTom. I'm getting dizzy now.
I call TomTom back and got a different rep.
him: "Oh yeah, the 'shoe' is what you want."
me: "yeah, sure, I have a credit card, let's do this"
him: "can't. We don't sell them"
me: "ummmm, sure you do. You put them in a box, go open a box and get me one"
him: "Sorry, you need to buy a new unit"
me: "<censored>"
him: "You can complain on the TomTom forums, maybe they can help you"
me: "<censored again>"
him: "Is your unit in warranty?"
me: "I don't know. It's at home and I don't have the serial #"
him: "Oh, if it's under warranty I can send another shoe out today"
me: "now we're getting somewhere, ship it!"
him: "can't do it without verifying it's under warranty"
me: "arrrrghhhhhhhhhhh"
(since I purchased on fleabay, I just know it's not under any kind of warranty)
To make a long story not as long, they have the part but will not sell them. They will only replace broken ones that are under warranty.
After getting more angry than I've ever been I took this newfound knowledge of a "shoe" and was able to find this beauty.
It's made by a company that makes BMW parts and this one is aluminum and holds the unit more securely. I've already placed the order on an in-stock part. Woohooo!
The URL for the part directly is: Wunderlich America: Extreme Bracket
I will never buy another TomTom product and I will do my best to make sure nobody else does either. Their product is good (I also have a TomTom One) but their customer service is the worst I have ever encountered. I am also writing a letter to their CEO to let them know how dissatisfied I am.
