Some of you will probably remember the contest on Extremebusa.com from XXX Chrome Plating for a complete makeover that I won. I was freakin stoked about it. I took my bike to Wisconsin(I'm in Ohio) in October. When I was there I told them what color I wanted and also the extra parts that I wanted chromed that weren't included in the contest. I was told that my bike would be finished in 6-8 weeks. I said no problem, "as long as I get it back before riding season". They told me that they would not need more than 8 weeks and that I should be ready to pick it up at that point.
A month goes by and I start thinking that I want to get some additional pieces chromed, so I emailed XXX as well as called them. No answer and no response to the email. Okay, guess I didn't want to add to it. Then the 8 week mark comes and goes, still nothing from them. After numerous calls and emails go unanswered, I started to get a little concerned. So I called up BigDiesel and asked him to go check on things. No problem, he says.(Middle of February) After talking w/ BigD, he got in touch w/ BigGeorge and told him what was going on. So George started making attepts at getting in touch with XXX. Not sure how much time elapsed but XXX finally responded to George's email, but it was basicly a blow off response. In the email though, XXX told George and I that all that needed done was the color added and that I had yet to tell them what color I wanted
I told them when I dropped it off.
On Presidents day, Big D took a trip to XXX. When he got there, he was given the runaround by one of the employees. So I started calling XXX again. When I finally got in touch w/ them I was told all kinds of excuses on why it wasn't done just like the last time. And like the last time they told me that all that was needed was the color added but I hadn't told them what color yet
again. While I was on the phone w/ them, I asked about the additional parts that I requestd chromed. The person I was talking to had no idea that I wanted anything chromed. In fact, she was told by her husband(shop owner) that I said I didn't want anything else chromed
By the end of the conversation, she gaurunteed me that it would be complete and ready for pickup on March 17th. On March 14th I called, and guess what, it wasn't gonna be ready. But it would be ready by friday the 21st. Okay fine.
On friday the 21st me and WHIPKRAKR started our trip to WI. I was about 10 minutes north of Chicago when the phone rang.
It was XXX. They told me that they needed another 3 hours because he wanted to add some black to it. Okay, we're in a snow storm so it'll prolly take that long for us to get there anyway. When I got there, about 2 hours later, I was told that they needed another 7 hours before we could get the bike. And that was without putting the bike back together. He suggested that we should get a hotel and come back in the morning. Cant do that, we've got baby lambs that have to be taken care of.
So, I called up BigD again. He let me drop my trailer at his house and agreed to go get it when it was completed. Went back home(18 hour drive round trip) Every day it was a runaround about not being finished yet. He finally got it today. Still not totally put back together but at this point I didnt care nor did he.
I've left out a bunch but it's already a long enough post as it is. So if you're looking for chrome DO NOT use XXX. Check their ebay feedback or the BBB in WI. They have a bad name w/ both because of the same thing I went thru. Was it free? Other than gas and time, yep it was free. But far from worth it. They had my ride for 6 months and only communicated w/ me after BigGeorge confronted them. They are pathetic. You DO NOT run a business that way.
So, BigGeorge THANK YOU for your help. Scott, my brother, I owe you big time. I cant thank you enough for helping me out.
Sorry for the long post but everyone should know not to use XXX for anything.
A month goes by and I start thinking that I want to get some additional pieces chromed, so I emailed XXX as well as called them. No answer and no response to the email. Okay, guess I didn't want to add to it. Then the 8 week mark comes and goes, still nothing from them. After numerous calls and emails go unanswered, I started to get a little concerned. So I called up BigDiesel and asked him to go check on things. No problem, he says.(Middle of February) After talking w/ BigD, he got in touch w/ BigGeorge and told him what was going on. So George started making attepts at getting in touch with XXX. Not sure how much time elapsed but XXX finally responded to George's email, but it was basicly a blow off response. In the email though, XXX told George and I that all that needed done was the color added and that I had yet to tell them what color I wanted
On Presidents day, Big D took a trip to XXX. When he got there, he was given the runaround by one of the employees. So I started calling XXX again. When I finally got in touch w/ them I was told all kinds of excuses on why it wasn't done just like the last time. And like the last time they told me that all that was needed was the color added but I hadn't told them what color yet
By the end of the conversation, she gaurunteed me that it would be complete and ready for pickup on March 17th. On March 14th I called, and guess what, it wasn't gonna be ready. But it would be ready by friday the 21st. Okay fine.
On friday the 21st me and WHIPKRAKR started our trip to WI. I was about 10 minutes north of Chicago when the phone rang.
So, I called up BigD again. He let me drop my trailer at his house and agreed to go get it when it was completed. Went back home(18 hour drive round trip) Every day it was a runaround about not being finished yet. He finally got it today. Still not totally put back together but at this point I didnt care nor did he.
I've left out a bunch but it's already a long enough post as it is. So if you're looking for chrome DO NOT use XXX. Check their ebay feedback or the BBB in WI. They have a bad name w/ both because of the same thing I went thru. Was it free? Other than gas and time, yep it was free. But far from worth it. They had my ride for 6 months and only communicated w/ me after BigGeorge confronted them. They are pathetic. You DO NOT run a business that way.
So, BigGeorge THANK YOU for your help. Scott, my brother, I owe you big time. I cant thank you enough for helping me out.
Sorry for the long post but everyone should know not to use XXX for anything.