We just purchased a house in March. I’m not normally a fan of extended warranties and things like that. We decided to go ahead and purchase this because it would be tough to handle a 5-8k AC/Heater unit during the first year of ownership.
Last night the air conditioner went out. I made a call to them first thing this morning and they said the contractor would be calling to make an appointment to come out. Heat and air contractor called about 8:15 and said they would be out Monday between 10 and 3. The person taking the call said they had 2 working days to come out. Hmmm That would Thursday and Friday. I called the warranty company back and asked them about it. She agreed, and said she would try to assign it to someone else who could come in a timelier manner. They would not let here reassign the ticket. I ended up talking to three different people over the next two hours with no luck. Now Oklahoma City is a pretty large community and the contractor is from a small town 30 miles south of here.
When I told them the forecast was 100 degrees for the next 5 days, they looked it up and corrected me. “Oh I only show it is going to be 99 except for 100 on Sunday†I guess they looked somewhere different and the 1 degree makes a big difference.
So what kind of luck have you had with home warranties? Help make me feel better about it. I’m not getting a warm fuzzy about this company.
Last night the air conditioner went out. I made a call to them first thing this morning and they said the contractor would be calling to make an appointment to come out. Heat and air contractor called about 8:15 and said they would be out Monday between 10 and 3. The person taking the call said they had 2 working days to come out. Hmmm That would Thursday and Friday. I called the warranty company back and asked them about it. She agreed, and said she would try to assign it to someone else who could come in a timelier manner. They would not let here reassign the ticket. I ended up talking to three different people over the next two hours with no luck. Now Oklahoma City is a pretty large community and the contractor is from a small town 30 miles south of here.
When I told them the forecast was 100 degrees for the next 5 days, they looked it up and corrected me. “Oh I only show it is going to be 99 except for 100 on Sunday†I guess they looked somewhere different and the 1 degree makes a big difference.
So what kind of luck have you had with home warranties? Help make me feel better about it. I’m not getting a warm fuzzy about this company.
